Amazon Canada Customer Service Issues

I bought a Wii game for my granddaughter, but it doesn't work. When I contacted Ravewears.com for a refund, they informed me it was for a European Wii console, not a regular one as I have. They claim it was stated in the Amazon listing, which I didn't see. They want me to return it at my expense to get a refund. I feel misled as I wasn't aware it was for a different region. I can't afford the return shipping to the USA. I'm asking for a prepaid return label or a replacement of the same game compatible with my console. My granddaughter really wants to play it, so any help would be appreciated. - Bessie C.

Regarding my purchase ORDER # [redacted]-[redacted] from February [redacted]: I bought two Ganeed 7.5-Inch Modern Crystal Chandeliers, LED Ceiling Lights. After completing my renovations in April [redacted], I installed the lights. Unfortunately, one of them was defective and did not work. The other one was fine, but I require both to match in the hallway entrance. Upon contacting Ganeed, I was informed that the item was no longer available. The return window with Amazon closed in March [redacted] before I realized the issue. Attempts to reach Amazon's customer service by phone since April have been unsuccessful. I am seeking assistance to return both lights for a full refund since they are no longer in production, and I need identical replacements for the hallway. Thank you.

I recently ordered cream horn moulds, along with other items, but only received the other products in my shipment. The cream horns must have been sent separately as they were missing from the package that I archived, causing me to lose the order number. I attempted to find a way to retrieve the archived order to locate the cream horn moulds, but I had no success. I paid over $10 for the item, yet it was never received. Due to multiple issues with Amazon, I am hesitant to accept any outstanding orders upon delivery. I am frustrated and eager to either receive my cream horn moulds or be refunded.

I need help canceling my Amazon.ca Prime account in Canada. I previously canceled it, but I have been noticing charges for Amazon Channels like ACORN TV and Amazon.ca Prime for the last 6 months. Despite canceling over the phone a year ago, I continue to encounter issues with charges. I would also appreciate a refund for these erroneous charges. Additionally, I want to clarify that I have a separate Prime UK account that I do not wish to cancel. Please ensure there is no confusion between the two accounts.

I accidentally purchased two of the same items and rejected one upon its arrival at the post office. It was returned on June 21, [redacted], and I am still waiting for the refund. I received a message confirming the return to the seller (Amazon) with a refund expected 2-3 business days after they receive the package. I declined the item at the post office without opening it or using a return label. I am eager to know if the seller has received the item yet and when the refund will be processed to my credit card. The item in question is the Winsome Wood Galen Entertainment Cart from Order# [redacted]-[redacted]. Please respond promptly if more information is required from my end.

Name on Account: Jesse Y. Issue: Account Lockout Description: I am unable to access my account since Wednesday. I made several purchases this month using my PC Financial credit card, including an order for a Lenovo ThinkCentre M900 Tiny Desktop for $[redacted].59 with Order Number [redacted]-[redacted]. Despite submitting my PC Financial statements multiple times with all the required details, Amazon keeps rejecting my submissions. I have also provided proof of ownership for my PC Financial Mastercard. I have used this card and billing information on Amazon successfully in the past. I am requesting assistance to unlock my account.

I received a message from Amazon stating that my orders and account have been suspended due to unusual activity. To unlock my account, I am required to log in and follow the on-screen instructions. However, I am unable to access my account as it keeps redirecting me back to the login page repeatedly.

Subject: Issues with Amazon Verification Process Dear Support Team, I want to express my frustration with the verification process conducted by the Account Specialist at Amazon. Despite providing all the requested documents, I continue to face challenges in verifying my identity as the cardholder of my VISA ending in [redacted]. I was charged twice for an order on July 6th and July 7th, and even after receiving the items, I still had to verify my address. This seems unnecessary as the only cardholder. I am unsure if Amazon suspected fraudulent activity, as I personally did not report any issues to VISA. Could you clarify this? I respectfully request the cancellation of order [redacted] and my application for Amazon Prime. Due to being locked out of my account, I appreciate an email confirmation once this is completed. I was excited to join Amazon.ca but feel my situation was not thoroughly reviewed by the Specialist. Despite explaining my VISA card type and the lack of VISA statements, the process remains challenging. Thank you for your attention to this matter. Sincerely, Easter A.

I am facing a dilemma and urgently need assistance. I recently placed an order for boots from DMS store, but received the wrong item. Following communication with the seller, I was refunded and advised to reorder the boots with express shipping due to an upcoming flight on August 12th. Despite placing the new order, I received an email indicating that my purchase is being suspended for a security issue. I suspect this might be due to using a friend's credit card for the transaction or accessing my Amazon account from different devices. I have provided the requested evidence and was informed that it would take 48 hours to receive a response. If my order is suspended, I risk not receiving it in time for my trip on August 12th. I am extremely worried and seeking guidance on resolving this matter promptly.

Hello, I recently made a purchase of Physix Gear Plantar Fasciitis Socks, Order# [redacted]-[redacted], with the anticipation of receiving the special sale price. Despite my efforts to buy the socks before the timer ended to secure the lower price, I noticed upon checking my invoice that I had been charged the original price, not the discounted rate. This discrepancy has left me feeling deceived and disappointed, as I strive to make informed purchases and value pricing accuracy. While the difference of $4 may seem insignificant, the principle of transparency in pricing matters to me. I believe in fair transactions and expect the prices I am quoted to align with what I ultimately pay. I appreciate the opportunity to address this issue directly and ensure that future customers can trust in the accuracy of pricing displayed on the Amazon platform. Thank you for your attention to this matter. I look forward to resolving this issue with your customer service team promptly to maintain the reputation of the product and the shopping experience on Amazon. Kind regards, Andrew Hayes

Subject: Disappointment with Recent Orders on Amazon Dear Customer Service, I am writing to express my deep disappointment with the recent orders I placed using Order No# [redacted]-[redacted] and # [redacted]-[redacted]. Upon receiving the rugs, I found them to be of very poor quality, leading me to initiate returns. The first return went smoothly, with the company covering the return postage. However, the second larger rug arrived in a crushed package and was also of inferior quality. When I attempted to return it for a refund, I was informed that I would be responsible for the return shipping cost, a detail not clearly stated in the seller's ad. Despite my efforts to resolve the issue, I ended up being charged $18.32 in Customs Duties by FedEx, another unexpected cost that was not disclosed upfront. I am a regular Amazon customer and have generally been satisfied with my purchases. However, this experience has left me feeling misled and dissatisfied. I urge Amazon to exercise greater oversight over its third-party sellers to prevent deceptive advertising practices in the future. Sincerely, Louis B.

Hello, I reached out to Backroadz Napier for a refund. Here is the message I sent along with their response. Message I sent: Hello, I purchased a Backroadz tent in December [redacted] as a Christmas gift for my son. Recently, during his vacation, the tent leaked badly. He had to buy a new one since he was away for 15 days. I am asking for a refund for this ineffective item. Napier Customer Service Response: Hi Luc, Thank you for contacting us. We're sorry to hear about the issue with your Napier tent. Unfortunately, we cannot issue a refund as you did not purchase directly from us. Since you bought it through Amazon, they have your payment information. We can process a warranty claim and order a replacement tent skin for you, but please note our warranty only covers the replacement part, not shipping. If you want to proceed, the shipping cost for the replacement tent skin to your address would be $34.05 CDN. Please let us know if you would like to move forward with the warranty claim. Thank you.

In March [redacted], I purchased a ring from Amazon/Diamond Mine, intending to return it. Due to their COVID-related closure, my return was delayed. Even though I followed their reopening instructions and tracking shows it was delivered on June 2, [redacted], the seller claims they never received it, leaving me without my $1,[redacted] refund. Despite initiating an AtoZ claim and appeal with Amazon, both were denied. The seller suggests I should have obtained a signature upon return, but they failed to get one when delivering to me via FedEx. Feeling unfairly blamed for their receiving department’s error, I seek advice on the next steps to secure my refund. I am disheartened by the lack of support I received and believe that Amazon should prioritize customer satisfaction in such cases. I am left with no item and a significant financial loss, seeking guidance on how to proceed. Thank you, T Hudson.

In February [redacted], while in Florida, I purchased four books by Alexander McCall Smith for my Kindle Fire at discounted prices in U.S. dollars. Even though I have a Canadian Kindle, an agent assisted in converting my order, but the books have not been delivered. Recently, I received an email from Amazon stating that my order is on hold, but I am unsure of the reason. Due to the pandemic and border closures, I had to leave Florida hastily and upon my return, I found no time for my Kindle. Now that I have time, I am missing the books. I would greatly appreciate it if this issue could be resolved promptly. I am an elderly individual who prefers communication over the phone. You can usually reach me after ten a.m. at [redacted]. Thank you, Netti E.

Hello, I am writing to inform you that I have checked my purchase order for an Acer Rog GL 10 DH-DHR752 gaming desktop PC with an AMD Ryzen [redacted] processor, G FORCE GTX [redacted] graphics card, 16GB of DDR4 RAM, 256GB SSD + 1TB HDD, and Windows 10 in French, valued at approximately $[redacted]. After verifying, I saw that my order was paid for with my TD Visa card and the payment was accepted. The delivery date was set for August 14, [redacted], but I am puzzled as to why my order is currently inaccessible and nonexistent on Amazon's platform. I am concerned and would appreciate an update on my purchase via email at merbleuocé[redacted], as my current computer is now destroyed and unusable. Please send any correspondences to [redacted] Thank you. Best regards, M. Michel Dupuis 4-95 125th Street Shawinigan, QC G9P 4Z8 Phone: [redacted] Alternate Phone: [redacted]

I am requesting the restoration of my frozen accounts and a prompt refund as promised within 24 hours. The service received over the phone was unsatisfactory and unprofessional, leading to my frustration after unsuccessfully attempting to reach out for two weeks. I have purchased numerous prepaid visas and do not deserve to be inconvenienced. The affected accounts are as follows: [redacted] listed under Nicole Cimarno, [redacted], [redacted], and Sara Cimarno, with a total loss of around $[redacted]. I will verify the exact amount charged. One of my cards is a Visa debit, and I am uncertain why this action was taken. Despite planning a significant purchase on your platform, I am now deterred from further engagement with your company.

I experienced an incredibly frustrating situation when trying to regain access to my account. The representative, Sonny, claimed to have reset my contact phone number but continued to ask numerous redundant and excessive questions. Even after providing my credit card details, I had to repeatedly confirm my address and postal code. When I expressed my frustration and requested to close the account, Sonny informed me he couldn't reset my phone number despite sending multiple verification codes and receiving all the correct information from me. The process was extremely exasperating, and I felt helpless dealing with these repeated obstacles and lack of resolution.

I did not receive the package I ordered. After reaching out to the seller, I was informed that it was sent to the wrong address. Attached is the email from Trekpow CA regarding this issue. Your prompt attention to this matter is greatly appreciated. Thank you. A.D. (Order ID: [redacted]-[redacted]) Dear Abbi, We sincerely apologize for the error in delivery. Our records show that your order was delivered on June 17 to NORTH YORK ON CA. However, the shipping address provided was [redacted] Erskine Ave. Apt:[redacted], Buzzer Code: [redacted], Toronto, ON M4P 1Z2. There seems to have been a mix-up in the delivery location. Could you please check if someone at your delivery address signed for the package? If not, we will request Amazon to investigate further. Rest assured, we are here to assist you throughout this process. Best regards, Tracy Trekpow CA

Order # [redacted]-[redacted] details the purchase of an Inofia 12 Inch Hybrid Mattress. The product was delivered on Jun 10, [redacted], at the cost of CDN$ [redacted].00, from seller Mei CA. The return window was open until Jul 11, [redacted]. The mattress comes with a [redacted]-night trial, but Abbi finds it too soft, worsening back pain. Seeking guidance on a potential refund within the seller's warranty terms for returning the product after 75 days of use.

Regarding Order# [redacted]-[redacted], the delivery was scheduled for September 3 but has not arrived yet. Unfortunately, I have been unsuccessful in tracking the package as the delivery service used is not reliable. Whenever items are delivered through this service, they consistently fail to meet the guaranteed delivery date. Upon contacting BNI, I was informed they do not have the tracking number, making it impossible for them to assist. I am a Prime member and the renewal was recent, expecting Prime service quality. Due to the unreliable nature of BNI, I even had to cancel my newspaper delivery from them. The inability to track packages effectively with BNI as the delivery service chosen is frustrating. This issue seems to have arisen recently, and I am eager to locate my package.