Please fill in the following information:*Name on account: Isabelle Philpott (or should...

GetHuman-iphilpo's Account Access issue with Amazon Canada from May 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-iphilpo's own words
Please fill in the following information:*Name on account: Isabelle Philpott (or should be)**Please describe the issue:*I noticed that there was a fraudulent charge from Amazon.ca on my credit card when I checked my balance today online. I then tried to log into my account, however it says that there is no account under my email. I believe that someone hacked my account, and changed the email and password. I am unsure when this happened, as I have not used my account since early February. My last purchase was made under the order * of Order ****-*******-******* . The account would have been previously under the email address of *****@***.com. I would like to recover my account and if possible have the most recent order (which I did not make, but was $**.**) can be canceled and refunded. **Thank you, **Isabelle Philpott

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Amazon Canada

Account Access issue
Reported by GetHuman-iphilpo
May 25th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 4276 others
0 customers following this

Timeline

GetHuman-iphilpo started working on this issue
May 25th, 2020 11:26pm