Amazon Canada Customer Service Issues

I received the Kemei Professional Hair Cutting Clippers for Men on May 19, [redacted], with Order ID: [redacted]-[redacted] from the seller Vannert. However, upon opening the package, I realized it was not the item I needed. Despite not using the product, when I contacted the seller for a return label, they insisted I could only request it once I had the item in my possession. After providing pictures showing I had the product and expressing my intention to return it, the seller offered a 40% discount to keep it, which I declined. After numerous emails, the seller finally shared an address for the return, but I am uncomfortable with this method. The seller's refusal to adhere to Amazon's Return Policy has made the process challenging. Attached are pictures of the item. My Amazon page still shows the return pending, and I can only communicate with the seller, not Amazon directly. I hope to have this matter resolved promptly. Thank you. Best Regards, Fernanda H.

Subject: Unauthorized Amazon.ca charges on account Name on account: Isabelle Philpott Issue: Recently discovered a fraudulent charge from Amazon.ca on my credit card. Upon attempting to log into my account, I found that it no longer exists under my email address. Suspect my account was hacked and email/password changed. Last purchase was under Order #[redacted]-[redacted]. Previous email linked to the account is [redacted] Requesting assistance to recover my account and if possible, cancel and refund the unauthorized $55.39 order. Thank you, Isabelle Philpott

Hello, I am currently tracking a package with the Tracking ID: INTLCMA[redacted]26. Today, while I was at home, I received a notice from intelcom Courier Canada stating that a delivery attempt was not made as they were unwilling to leave the package unattended. Interestingly, Amazon had successfully delivered two packages today and one yesterday without any problems. The note from intelcom was time-stamped at 4:37 pm, even though it was not that time locally here in BC. I did not hear a knock or a doorbell, which is puzzling. I have contacted the company, but I am currently on a long 70-minute hold or waiting for a call back to understand what went wrong. The inconsistency in delivery services is disappointing, especially since I rely on these items to complete a house project, and I chose them based on Prime delivery time. Thank you, Phil Stemler

I purchased an item on Amazon two months ago. It recently shipped and was out for delivery two weeks ago but never arrived. UPS has been giving me inconsistent updates, mentioning it is either in one of their delivery vehicles or somewhere in the warehouse. After visiting the warehouse, they informed me it's in one of their containers and not processed yet. It seems like the item may be lost. I wish to receive a refund as the deadline for returns is approaching in two and a half weeks. I no longer want the item; I just want my money back. Thank you.

Hello, I haven't received my order that I paid for with my credit card. I reached out to the seller with no success, and now I received an email from Amazon.ca suggesting I file an A-to-z Guarantee Claim. This has been a frustrating experience, and I hope it can be resolved soon. Thank you.

Order #: [redacted] Listing ID: [redacted] Date order placed: May 19, [redacted] Title of item: LTTRBX GPS I recently received my order for the LTTRBX GPS; however, upon setting it up, I realized it does not have the functionality to announce street names. This is disappointing as it is a key feature I rely on. I have reached out to the company and suggested they update their product information to avoid future misunderstandings. I am requesting a full refund and a return label for this item. Additionally, I am frustrated about the INSE cordless vacuum I paid for in full, but was later informed it is unavailable. Despite assurances of a refund, I have not received it yet. I am hopeful that these issues can be resolved promptly. I appreciate your attention to this matter during these challenging times. Looking forward to the return slip and full refunds for both items. Sincerely, Mariam Austin. [redacted] Calgary, Alberta, Canada.

I recently signed up for Amazon Prime on April 22, [redacted], expecting a one-month free trial that I did not receive. However, my main concern is that I am now being charged $7.99 plus tax ($8.39) per month on two different credit cards for the same account. I would like to cancel one of the charges and ensure this is just a one-time glitch. I was in a chat with a representative on May 30, and they requested copies of my two credit card bills. They provided an email address for me to send the bills, but unfortunately, the email does not accept incoming messages. I would appreciate assistance with this matter. Thank you. Gerry D.

Dear Sir/Madam, I hope you are having a good day. I need your assistance with an exchange. I want to exchange the bra I ordered under my account [redacted] (please note my new email is [redacted]) as it does not fit me. I received the bra at the end of February, and it is still tagged for exchange. Due to some health issues, I was unable to contact you earlier. I am not seeking a refund but an exchange for a 40D size in the Olga Women's No Side Effects Underwire Contour Bra, ordered on February 13, [redacted], under Order# [redacted]-[redacted]. I apologize for the delay and appreciate your understanding. If you require any further information, please contact me at [redacted] or my new email [redacted] Thank you for your attention. Joan Eisenhaur

On June 2, [redacted], I previously mentioned an issue with Canada Post not properly closing the mailbox where my package was left: LiCB 10 PCS Cr2032 3 V Lithium Batteries. A kind stranger saw the open mailbox and took the package, thinking it would be safer with them. They delivered the package to me last night. I now have the batteries to return in case Canada Post reaches out to you. I left a note attached with the mailbox key for the Canada Post courier. I have spent at least 3 hours since yesterday trying to reach you and Canada Post. I am waiting for a delivery with Intelcom. In the future, I prefer Intelcom; otherwise, I will shop elsewhere. Your website needs improvement as I searched and searched but could not find the right information quickly. It's a lot of wasted time. Lise FC

Subject: Issues with Phone Orders Hello, I wanted to bring to your attention some challenges I faced with my recent phone orders. On May 13, [redacted], I purchased a Cortelco [redacted]-VBA-20MD Landline Telephone but had to return it due to compatibility issues with my VoIP system. Upon attempting to replace this model, I encountered some confusion with the order and ultimately received the same phone again. After some back and forth, I ended up re-ordering a different model, the Cortelco [redacted]-VOE-21F, on June 1, [redacted]. Unfortunately, this order was also mixed up, as I received the original model once more. Despite returning both phones, I have only been credited for the second order, not the initial $58.38 charge. I am disappointed by these mix-ups and the lack of response from your customer service. I hope we can resolve this situation promptly. Sincerely, Ellen Murphy

I had ordered a couple of items for my upcoming anniversary and a birthday gift, both with important dates in early June. I noticed that the items were marked as undeliverable in my Amazon account and were returned. I am concerned as there is no way for me to contact anyone at Amazon directly to resolve this issue. I am hoping to get a refund for these items since it seems like they won't arrive on time. My Amazon Canada account is under the logon [redacted] I would appreciate any assistance you can provide in looking into this matter. Thank you.

Hello, I recently ordered a small cordless vacuum cleaner, the order tracking number is [redacted][redacted]. The issue is that I received a notification saying it was delivered yesterday, but I have not received anything at all. The problem with some of your delivery drivers is that most knock on the apartment door to deliver the order in person, while others don't even bother to ring to let me know they have arrived. Instead, they leave the order on the ground in front of the building's door. So my order is at the mercy of all the pedestrians on the street and those in the building. Finally, yesterday I was at home all day and no one came to knock or ring the bell, I even went downstairs several times to check but there was nothing. It still cost me $60, so is it possible to receive another one or get a refund, please. P.S.: Sorry for all this, but it has happened several times and at some point, it has become a lot of wasted money. Wishing you a good day. Thank you

I need assistance with the following transaction details: - Payment date: May 14, [redacted] - Disbursement amount: $[redacted].99 - Date of purchase: May 13, [redacted] - Last update of my bank account: June 6, [redacted] I encountered an issue with an order I made on May 13, [redacted], where I purchased a cell phone for $[redacted].99 from your company along with another item. After researching the seller, I discovered mixed reviews about them. Not being familiar with the phone company, I decided to cancel the purchase. Despite my attempts, the order had already been shipped, leaving me with the sole option of refusing delivery, which was supposed to result in a refund according to the website. Nearly a month has passed, and I have not received my refund. The Amazon.ca platform indicates in my returns and orders section that I will receive a refund once the package is returned. I would appreciate a resolution to this issue as soon as possible.

Order Number: [redacted]-[redacted] Date of Order: May 24, [redacted] Item Title: Nova Home Collection Non-Slip Safety Ultra Water Absorbent Soft Solid 3-Piece Plush Bathroom Bath Rug Floor Mat Set in Light Brown ASIN: B07K1LDZ7L Refund Amount: CA$26.24 (includes free shipping) Issue Description: I bought this "Bestseller" product from Amazon, but it is slippery on the top. The seller approved the return, but they want me to cover the shipping costs, which are almost the same as the product price. I have contacted the seller with no response and Amazon's customer service line is unresponsive. Can Amazon accept the return with pre-paid shipping? Thank you. Best, Alberto

My Microsoft Surface Signature Keyboard order was supposed to be delivered on Thursday. Unfortunately, it's still in your warehouse as Canada Post never picked it up. I have been experiencing ongoing issues with Canada Post where deliveries have been delayed significantly, rerouted unnecessarily, or not picked up at all. I would greatly appreciate it if you could change the courier since my item is already in your warehouse. The shipments sent with Intelcom Express always arrive promptly the following day. It would be wonderful if you could consider this request. Thank you, R. Lesfloris

I submitted a return request for an item I received from Amazon. Amazon informed me that the return request was accepted and provided me with a Return Label and Instructions. The instructions state that I should either drop off the item at a FedEx location or arrange for a pickup. However, when I contacted FedEx, they informed me that the return barcode is not theirs and it is not a prepaid label from FedEx. Despite multiple attempts to reach out to Amazon Canada via phone, I have not received any responses. I understand that the current Covid-19 situation may be affecting their customer service. I am seeking assistance on how to effectively return the item and receive a refund. I am requesting Amazon Canada to issue a Prepaid Return Label to help resolve this matter. Best regards, E.E.

I cancelled an order for print cartridges through live chat on Amazon.ca as they were missing. Despite cancelling, the website still shows it as "on the way." I struggled to locate the live chat option and phone customer service today. Furthermore, I have trouble matching the Amazon items on my bank statement with orders received due to discrepancies in the numbers. Need assistance.

I am questioning the shipping charge on this particular order and am requesting a refund for it. Order #: [redacted] Order placed on Tuesday, June 9, [redacted] Title: "Don't Pee on My Leg and Tell Me It's Raining: America's Toughest Family Court Judge Speaks Out" by Judy S. Price: CDN$ 20.15 Sold by: Amazon.com.ca, Inc. Item: COMFII HOME 13" Premium Deep Pocket Fitted Sheet - Ultra Soft Microfiber - Breathable and Cooling Fiber - Fade Resistant, Wrinkle Free - Hypoallergenic, Thick Material (Queen, Burgundy) Price: CDN$ 19.99 Sold by: Comfii Home Condition: New Subtotal: CDN$ 40.14 Shipping & Handling: CDN$ 7.08 Estimated Tax (GST/HST): CDN$ 2.36 Estimated Tax (PST/QST): CDN$ 0.00 Total: CDN$ 49.58

(1) I purchased print cartridges, but they seem to have been lost in transit. I requested a credit and cancellation of the order to place a new one. However, the original order still shows as "on the way" in my account, along with a credit invoice but no sign of the new order. Should I reorder it? (2) I am struggling to match Amazon charges on my bank statement with the orders listed online due to different reference numbers. The bank provides a reference number while Amazon shows an order number, an invoice number, and a shipping number. With two charges I can't match to an order ($30.75 and $24.39 on June 1), I need help sorting this out. Lois S. [redacted] [redacted] Due to COVID, my husband is more involved in checking charges, prompting me to track my orders. Can you assist me with this? Thanks.

Subject: Assistance Needed with Refund for Returned Items Order #[redacted]-[redacted] Listing ID: Men's Fashion CA Date of Order: April 28, [redacted] Title of Item: Epoint EGC1B02D-4XL Grey Black Patterns Waistcoat Hello, I am Linda C., and I recently returned two men's vests in one package. I included both return labels and a copy of the invoice for both items. I have received a refund for the red vest but not for the grey one. I kindly request a refund for the grey vest as well, totaling an additional $42.74. Thank you for your prompt attention to this matter. Best regards, Linda C.