Amazon Canada Customer Service Issues

I am a new Amazon user, and I am extremely disappointed. After spending a significant amount of time selecting items for my order, I encountered issues with my Mastercard debit card. To resolve this, I updated my payment method by purchasing two prepaid credit cards. Upon speaking with a representative over the phone, they assured me everything was sorted. However, upon attempting to make my purchases, I discovered my account had been frozen, possibly due to using two different cards. Despite receiving a message about unlocking my account, I have been unsuccessful. I feel frustrated and overwhelmed by the process. I am unable to log in, unsure if my cards have been charged, and I am considering shopping on WISH instead. I am hoping for a resolution soon or I may have to explore other options.

I recently started using Amazon a little over a week ago. Initially, everything was going smoothly with my purchases. However, I suddenly found myself locked out of my account, and despite my attempts to resolve the issue, I have been met with unhelpful responses. I have been unable to access my account for days, during which time I have noticed continuous credit card charges. I received an email yesterday guiding me to reset my password to regain access, but upon logging in, I discovered my entire order history had been wiped clean. Despite numerous attempts to contact customer service and escalating the matter, my issue remains unresolved. My credit card has been rendered unusable due to pending charges and my frustration is growing as I receive additional charges from Amazon. I urgently need assistance to rectify this situation, as I am unable to determine the nature of these charges and no one from customer service has been able to provide a solution.

Hello, There hasn't been a response at [redacted]. I am waiting for a refund for 4 months of Prime membership that I never requested nor used. I called in February to request a refund but did not receive it, and the subscription continues to charge. I was told I would be refunded, and the subscription was supposedly canceled as I never signed up for it. I would appreciate a refund for the 4 months as I only use Amazon 1 to 2 times a year and officially do not want a Prime subscription. I was also supposed to receive a refund for recent unsatisfactory products but have not heard anything about that either. This situation does not make me want to shop with you again. Could someone who speaks French please communicate with me? Nathalie

My account has been frozen without any explanation, and I have been struggling to get answers for the past five days. Every time I contact customer service, I am either promised assistance, told my case is being escalated, put on hold indefinitely, or abruptly disconnected. Recently, I was able to briefly access my account only to discover that all my past orders have vanished, despite being billed daily for purchases made a week ago. I am unable to track where my money is going and have received no clarification on these transactions. As someone on social assistance, this experience has been incredibly distressing as I have lost both time and money that I could have used elsewhere. I am reaching out for urgent help and resolution to this situation.

We purchased Full Shine tape-in extensions and got an email confirming shipment on April 15. However, our tracking number LT[redacted]38CN shows no results. The expected delivery date was May 05, but we haven't received our order. Betterhair informed us it will arrive at the end of the following month, a two-month delay we did not agree to. We urgently need to: A) locate the shipment B) understand the reason for the delay. We appreciate your quick assistance.

I used my relative's card to order a TV but paid her back in full with a post office money order. She asked me to remove the card, which I did after talking to an Amazon.ca agent who suggested the shipment might face issues because of this. However, I confirmed with another Amazon.ca agent that once the order is confirmed, it's okay. I removed the card only after receiving confirmation. The expected shipment date is May 10, [redacted], and UPS asked my relative to re-enter the card details just in case. I reassured her, but she's wary of being charged twice. I recall a previous incident where Amazon.ca ran out of stock (even though it was in stock when I ordered), leaving me frustrated. Communication with Amazon was slow back then even without a pandemic. I hope the card info doesn't need to be visibly present on their site once the order is confirmed. I really want to receive my TV this time.

We recently signed up on Amazon to sell our product without reading the agreement beforehand. Despite this, we provided our credit card information. Shortly after, we received an email stating our account and credit card needed to be reviewed within 2 business days. To our surprise, we noticed a charge of $29.99 on our credit card almost immediately. We tried to contact customer service but were unable to reach anyone or receive a response via email. Concerned about potential future charges, we decided to close our Amazon account. However, charges continued to appear on our credit card on April 24 for $44.86 from Amazon U.K and on April 27 for $66.06 from Amazon Tokyo. We are very frustrated by this situation and would appreciate assistance in resolving these unauthorized charges. If necessary, we will contact our bank to dispute these transactions. The inability to utilize the system to sell our product was the reason for canceling the account in the first place.

Hello, You have charged $9.19 for 3 months on my credit card, which has been expired since February [redacted]. I reconcile my accounts every three months, and I just noticed this. How is it possible to do this on a credit card that is no longer valid according to the information in my account? I canceled the information on my card in my account today, and it's May 11, [redacted]. I contacted my credit card company, and I must first try to recover this money from your Amazon site before filing a complaint with Master Card. I am requesting a refund of $27.57 in unauthorized fees. Please take my complaint seriously. I will remain a satisfied customer.

I have noticed that I am continuously charged monthly for an item I no longer receive. Despite canceling my Amazon Prime account, I have been billed monthly since September [redacted] for this product. When I attempt to view the invoice, the screen goes blank and a lock icon appears on the website. Moreover, when I try to track my Amazon orders, a message states that I have no orders, which is incorrect. I am upset and need to cease these unauthorized charges effectively. Kindly refrain from referring me to troubleshooting guides as I have already explored all options without success.

My son ordered a TV Box Android 9.0 - Beelink GT King 4GB + 64GB from your website on Sunday, May 3, [redacted], with an estimated delivery date of May 19. The total cost including shipping is $[redacted].82. Considering a previous issue with Amazon Canada not receiving an order two years ago, I am anxious to confirm if this order was successfully processed. Can you kindly send me an email notification regarding the status of this current order? My son resides with his mother and always utilizes his email address when ordering from Amazon. Thank you for your assistance.

Order #: [redacted]-[redacted] Listing ID: [redacted] Date order placed: May 11, [redacted] Title of item: BLACK + DECKER HHVI320JR02 Dustbuster Cordless Lithium Hand Vacuum, Magic Blue Issue Description: I recently received my order, opened the box today, and discovered that the charger is incomplete. It does not have the end that plugs into the hand vacuum. This is quite unusual, and I have never encountered this before. I have photos available to share if needed. Can you please advise on how I can resolve this issue? Thank you.

I purchased a bicycle from Amazon. The payment was debited from my account and then credited back a few weeks later. The tracking information does not indicate any cancellation, still stating it will be delivered by a certain date. However, the item has not been shipped, and my funds were refunded. I spent a lot of time selecting this bike and even bought accessories, including a puppy trailer. I urgently need a bike to assist with my disability. Should I re-order it or look for another bike? I need one quickly. I seek clarification from Amazon regarding the delivery status of this bike. Thank you.

Name on Account: Leanne Woods Issue Description: My Amazon account got locked when I tried to order a laptop. Despite sending screenshots of the necessary information twice, they keep requesting bill statements which I don't receive as I live in a government-funded care home. The credit card on file is a CIBC Debit Visa. I provided proof of my last Amazon purchase made with this card but they continue to email the same request. Please have an Amazon Supervisor contact me to resolve this frustrating situation promptly. Address: [redacted] ROUTE [redacted] COCAGNE, NB E4R 3R5 Email: [redacted] Phone Numbers: [redacted] [redacted] CIBC Debit Visa: Last digits: [redacted] Expiry Date: 07/22 Recent Amazon Transactions: May 14, [redacted] 1. $83.16 2. $10.34 Thank you for your attention to this matter. Have a pleasant day.

My account was compromised, and unauthorized charges of $[redacted].54 were made. The bank issued me a new card. Amazon canceled the order and promised a refund, but I have not received it yet. After multiple calls to customer service, I was informed they failed to process the refund and it would take 24-48 hours. When I contacted my bank, there was no pending refund. Despite COVID-19 challenges, the delay in refunding my money is unacceptable. This issue has been ongoing since April 24th, [redacted], and today is May 15th, [redacted]. I am dissatisfied with the customer service from Amazon and may involve my bank to dispute the charges if necessary.

Hello, I purchased four books on Amazon, but I have not received one of them yet. The missing book is titled "All You Need is a Big Fat Science Notebook." It has been a month since the book should have arrived, but I cannot locate my purchase record. Please assist me in resolving this issue. My name is Abigail Zhang, and I may have used Jesse Zhang, which is my father's name. The cell phone number associated with the account is [redacted]. The books I did receive are "All You Need is a Big Fat English Notebook," "All You Need is a Big Fat Math Notebook," and "All You Need is a Big Fat World History Notebook." The book that is missing is "All You Need is a Big Fat Science Notebook." I look forward to your prompt response. Thank you, Abigail Zhang.

I never received a notification that my delivery had arrived. Without any call indicating its arrival, I assumed it was delayed due to the current situation. However, upon checking the tracking number a few days later, I discovered that the package had been delivered. Shockingly, the tracking information showed a photo of the parcels left unattended by the front door of a busy apartment building. This unprofessional behavior from the courier is unacceptable, especially during these times. Our buzzer number is clearly labeled on the address, making it easy for us to come down and collect the package. Unfortunately, due to this poor service, our packages are now missing, causing us a significant financial loss. We request either replacement items or a refund to address this issue promptly. We appreciate your understanding of the challenging circumstances but urge for better delivery service. Thank you for your attention.incerely, D.T.

I am quite upset by your attempt to charge me $9.19 for the FREE MONTH you offered me during my order on April 12, [redacted]. As you can verify in this Gmail message below: Confirmation: Your Prime Video benefit is now active Inbox x Amazon Prime <[redacted]> Unsubscribe Sun, Apr 12, 4:25 PM I signed up for a FREE MONTH of AMAZON PRIME starting on April 12, [redacted]. As you can see in the Gmail message below, I also unsubscribed on May 11, [redacted], at 11:52 AM: Marie-Rose Louis: confirmation of a change to your Prime subscription Inbox x Amazon Prime <[redacted]> Mon, May 11, 11:52 AM How is it that you charged $9.19 to my credit card for this service that, as you know, I never used and was offered to me for free? I demand that you correct this error and reimburse my card for the $9.19 you debited from April 12 to April 13, [redacted], plus interest. Not only was this charge unauthorized, and I never checked any automatic renewal box, but you still made it. Moreover, there couldn't have been an automatic renewal as I canceled it yesterday, May 11, [redacted]. I thought Amazon was trustworthy, but I see I was greatly mistaken about you. Marie-Rose Louis code800841

Hello, I am Nadine Smith, the father Denis Guillemette for Ariane Smith, who is 12 years old. She placed an order on Amazon for the first time using a prepaid Visa gift card. However, she made a mistake during the order and did not complete it. When she tried to reorder, they asked for the invoice number, which she no longer has. We are unsure how to proceed with placing the order or getting a refund. Ariane opened the account in her name, but used my name, Nadine Smith, for the order. The email provided is [redacted], and our phone numbers are [redacted] and [redacted]. Thank you, I want to resolve this issue, thanks.

I purchased a GreenWorks corded lawn mower from Amazon in mid-April [redacted]. The mower was set to arrive on May 4, [redacted], but was not delivered. Canada Post left a final notice stating I needed to pick it up due to the weight. I picked it up, causing physical strain I can't handle due to hip and knee issues. I need the mower returned because it's unsuitable for my property. I have the return label but can't drop it off due to my condition. Canada Post's lack of delivery communication and damaged package handling upset me. The emailed return label didn't print properly, a recurring issue. I request arrangements for the heavy item to be picked up from my home. I won't return to the Woodstock Canada Post office due to this experience. Thank you, M.D.

Hello, I received the Kemei Professional Hair Cutting Clippers for Men on May 19, [redacted], with Order ID: [redacted]-[redacted] from the seller Vannert. Upon opening the package, I realized it wasn't suitable for my needs, so I contacted the seller requesting a return label. Despite not using the product, the seller insisted I could only request the label after having the item in my possession. After sending them pictures as proof, they offered a 40% discount for me to keep the product, which I declined since I have no use for it. Despite multiple emails, the seller has been uncooperative in providing a return label as per Amazon's policy. My Amazon account still shows a pending return, and I am unable to lodge a complaint directly with Amazon. I have attached pictures for reference and hope for a prompt resolution. Best Regards, Fernanda H.