I ordered a GreenWorks corded lawn mower (****-*******-*******) from Amazon in mid Apri...

GetHuman-marnieda's Return an Order issue with Amazon Canada from May 2020

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The issue in GetHuman-marnieda's own words
I ordered a GreenWorks corded lawn mower (****-*******-*******) from Amazon in mid April **** and it was to be delivered to my address on May *, ****. The lawn mower did not arrive and on May **, ****, I received a final notice memo in the mail from Canada Post stating that they would not be delivering the mower (as was a condition of sale) and that I must come in and pick it up. If I was expected to pick up such a heavy item, I would never have ordered it from Amazon in the first place. I have a physical disability and live alone with no assistance. I own a small car and on May **, ****, I picked up the order myself which resulted in a serious pain flare-up. I am on the wait list for a hip replacement and a knee replacement and I'm very upset with Canada Post. Unfortunately, after that awful ordeal, the lawn mower is not suitable for my property and it must be returned. I have the return label printed and attached to the box but I am not able to drop it off at Canada Post to be returned to Amazon. *I will never enter the Woodstock Canada Post office again. They do not follow delivery instructions such as sending a text or email prior to deliver as a heads-up to the customer so they can be at home.*Please made arrangement for this item to be picked up from my home. It is very heavy and one of the box handles was very damaged by Canada Post when I picked it up at the *-Eleven in Woodstock on May **, ****. *FYI - the return labels that you email never print so I had to change the format and print a letter-sized label that used a lot of printer ink. This issue with emailed labels from Amazon has happened twice in the past.*Marnie Dalby

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Amazon Canada

Return an Order issue
Reported by GetHuman-marnieda
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4203 others
0 customers following this


GetHuman-marnieda started working on this issue
May 22nd, 2020 7:13pm