Amazon Canada Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about Amazon Canada customer service, archive #5. It includes a selection of 20 issue(s) reported April 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently stranded in Mexico, trying to purchase a gift card for my granddaughter. Unfortunately, the verification process via text message didn't work as my Canadian phone doesn't function here. I have tried ordering through two accounts, [redacted] and [redacted], but both have now been locked. Contacting Amazon Canada only resulted in a hung-up call. I have attempted to unlock my account by providing the last 4 digits of my credit card, but am unable to attach a picture. As a result, I will have to transfer the funds to her via e-transfer instead.
Reported by GetHuman-pomnes on Friday, April 17, 2020 10:07 PM
I am encountering difficulty logging into my Amazon account as I no longer have access to the listed mobile android devices for authorization. After returning to Canada from New Zealand due to COVID-19, I realized I could not receive the text messages for verification. I recently attempted to cancel my Prime membership and then re-subscribe, which allowed me to place orders, but I still couldn't update the phone numbers for the android devices. Subsequently, I am now unable to access my account to make any purchases. When I left New Zealand two years ago, I deactivated my Bell mobile number 1 [redacted], and my last New Zealand number was +64 2 [redacted], which I can no longer use with my Canadian account. Your assistance in helping me regain access to my account would be greatly appreciated.
Reported by GetHuman4685656 on Monday, April 20, 2020 10:40 PM
I had an issue with my Amazon.ca account linked to a Prime free trial membership. Upon attempting to cancel, I found my account suspended, preventing me from canceling the membership or using any of its benefits. I contacted Amazon, explaining that I never initiated a “Do Not Continue” request and wanted to cancel Prime. Despite my efforts, my account was charged for a year's membership that I never wanted due to the suspension preventing access. I believe Amazon should have canceled the membership, given I couldn’t benefit from it with my disabled account. I am seeking a refund of $89.27 Can$ for the Prime Membership. The associated account details are under the name David Prosser at [redacted]-2 Triburnham Pl., Etobicoke, ON. M9C 3P4, CA. My email linked to the account, which I can no longer access, is [redacted] I am in need of assistance as my attempts to contact Amazon for a resolution have been unsuccessful.
Reported by GetHuman4706366 on Thursday, April 23, 2020 9:57 PM
Order # [redacted]-[redacted] was charged and scheduled to be shipped on April 3rd with a delivery date of April 23. Where is the order? The extended delivery dates are not being met. Order # [redacted]-[redacted], placed at the end of March, was supposed to be delivered by April 2 but was damaged in shipping and returned to the shipper. A refund was promised, but it has been a month, and I have yet to receive it. I ordered a replacement and am still waiting. The lack of customer service is frustrating. Despite Covid-19, there should be staff available to address and resolve these issues. Getting in touch has been challenging.
Reported by GetHuman4711785 on Friday, April 24, 2020 7:35 PM
Hello, my name is Dany Petit, and my email for Amazon.ca is [redacted] I was charged a monthly fee of $9.19 on April 24, [redacted]. I do not recall signing up for Prime membership and have not made any Amazon orders for over 5 months now. Please refund the $9.19 charge on my Mastercard and ensure it does not occur again, or I will have to block future charges. I hope this is clear. I look forward to your confirmation of the refund. Thank you and have a great day, Dany Petit
Reported by GetHuman-dangen on Saturday, April 25, 2020 2:33 PM
I wanted to buy gifts for my son and partner. When I tried to log into my Amazon account, I realized I had changed my phone number. I attempted to contact them by phone with no luck. After a week of trying, I decided to create a new Amazon account with a different email. Everything went smoothly, and I found the items I wanted. I proceeded to make a payment, but then received an email saying my account was suspended, and my purchases were blocked. I felt helpless. I tried reaching out via email and phone but couldn't resolve it. To fix this, I need to confirm my identity and update my phone number to unlock everything and complete my order. I need to speak with customer service to resolve this issue.
Reported by GetHuman-pannyjac on Sunday, April 26, 2020 6:04 PM
I am requesting confirmation via email regarding the cancellation of my $89.27 Prime Membership, which I terminated ahead of the due date. I previously informed you that I cancelled my membership on April 4th, receiving the notice "End on April 07, [redacted]." Despite this, I have been charged for another year until April [redacted]. Kindly cancel the charge and issue a $89.27 credit to my Triangle/Canadian Tire Account. You should have the account information on file. Barbara F. [redacted] Bennett Lake Road Balderson, ON K0G 1A0, CANADA April 26, [redacted]
Reported by GetHuman-blfergus on Tuesday, April 28, 2020 10:24 AM
I received an email yesterday and wanted to confirm if it's from Amazon. Here is an excerpt from the email I received: Dear Customer, We have placed a hold on your account and all pending orders. This action was taken because the billing information you provided does not match the information on file with the card issuer. To address this, please verify the billing name, address, and telephone number associated with your payment card. If you have recently moved, you may need to update this information with the card issuer. If you are unable to complete the verification process within 24 hours, all pending orders will be canceled, and you will not be able to access your account until it's resolved. Please refrain from opening a new account as any new orders may be delayed. From: [redacted] To: [redacted] Sent: Sunday, April 26, [redacted], 09:13:30 PM GMT-2:30 Subject: Re: [Information Amazon Account] - Statement account is available #[redacted] - April 26, [redacted] [FWD] Account Number: [redacted]-AMZ6984-[redacted] Please avoid replying as responses are not monitored. Thank you.
Reported by GetHuman4730820 on Tuesday, April 28, 2020 3:13 PM
Order #: [redacted]-[redacted] Listing ID: Not Found Date Ordered: April 16, [redacted] Item Title: Pawfly 10 PCS Air Stone Cylinder 1" Bubble Diffuser Airstones for Aquarium Fish Tank Pump and Hydroponics Grey/Blue Issue Description: Purolator did not deliver the item due to a packaging problem. They spoke with the shipper (possibly Amazon) and on April 23, [redacted], the seller authorized disposal of the damaged product. Will Amazon send a replacement shipment? Pawfly advised to contact Amazon directly as the seller support center lacks customer data for security reasons. I am currently reaching out to Amazon for assistance. Thank you. - G.N.
Reported by GetHuman-gmapnak on Tuesday, April 28, 2020 9:23 PM
Hello, I received this email and I was wondering if it's really from Amazon. The email is in English, and I'm not bilingual, so here is what it says: "We have placed a hold on your Amazon account and all pending orders. We took this action because the billing information you provided does not match the information on file with the card issuer. To resolve this issue, please verify the billing name, address, and telephone number registered to your payment card. If you have recently moved, you may need to update this information with the card issuer. Is this a scam? My order number is [redacted]-[redacted]. You can contact me at [redacted]. Thank you, Mélissa.
Reported by GetHuman4737890 on Wednesday, April 29, 2020 4:04 PM
In December [redacted], I received an email confirmation from Amazon stating that my Amazon Prime membership was cancelled with no more service. However, in January [redacted], I noticed charges on my account which I did not authorize. This continued in February with a charge of 8.95 on the 13th. I contacted Amazon to rectify the issue, and they provided a refund of 8.95 on the same day. Despite this, I was charged again on February 26 and March 27 for the Prime service, along with an additional channel charge of 6.71 on April 10 and another prime charge on April 27. I am incredibly frustrated by this situation. I would like a total refund of $40.27 as I anticipate another charge on May 10. I need these unauthorized charges cancelled immediately. This ongoing issue is unacceptable, and I insist on a prompt resolution.
Reported by GetHuman-mmarlies on Wednesday, April 29, 2020 7:49 PM
I received a package from Amazon Prime that was not meant for me. Recently, I got emails from eBay, Microsoft, and Amazon warning me of attempts to access my information. Initially, I disregarded them as possible scams. However, the Amazon email referred to an order that I didn't place and advised canceling it if it wasn't me. Coincidentally, I had made a legitimate Amazon purchase around the same time. A $[redacted].09 charge appeared on my Mastercard tied to this item, leading me to contact my credit card company. They swiftly removed the charge, canceled my card, and I now wish to return the misdelivered parcel to Amazon. Kindly provide a return label so I can take it to the post office. The return address is Amazon.com.ca, Inc. c/o ACFSI, [redacted] Millcreek Dr, Mississauga, ON L5N 1L8. The tracking number is [redacted][redacted]. Thank you, Murray M. Reach me at [redacted] or [redacted]
Reported by GetHuman4748320 on Friday, May 1, 2020 1:10 AM
I'm having trouble accessing my account as I didn't receive an OTP. On April 25, I reset my account settings on my iPad, and when I tried to log in to Amazon Prime, I couldn't access my account. I received an email saying there was an attempt to access my account from an Apple Safari Desktop, so I clicked on "don't recognize this device," thinking it was an error since I was using my reset iPad. Now I realize that was a mistake as I can't open my account. I prefer not to change my password since it was me trying to access my account, not someone else. Can you please assist me with this issue? Thank you, and stay safe! 😊👍🏼
Reported by GetHuman4759942 on Sunday, May 3, 2020 8:36 AM
I placed an order for a book to be delivered in Canada. Despite having an account on amazon.ca, I am currently residing in the United States. I used my U.S. Capital One credit card for payment. The charge appears on my account as follows: AMAZON.CA, WA [redacted] Merchant Website Purchased: Sat, Mar 28, [redacted] Posted: Sat, Mar 28, [redacted] Purchased By: R. Johnson Appears on statement as: AMZN Mktp CA*N11QG3XL3 AMAZON.CA WA [redacted] USA Unfortunately, the item has not been delivered, and there is no record of the order in my account. I am perplexed by this situation and would like a refund issued to my credit card. I appreciate any clarification you can provide regarding this matter. Thank you, R. Johnson
Reported by GetHuman-jrejeann on Tuesday, May 5, 2020 3:04 AM
I sent a return package a month ago and haven't received any updates. I am certain it was delivered as the tracking number confirms. I requested to exchange my purchase due to receiving the incorrect model. I paid for a 4TB HDD but received a 1TB instead. When can I expect the replacement to be sent?
Reported by GetHuman4771976 on Tuesday, May 5, 2020 1:22 PM
Dear Amazon Customer Service Team, I am writing to report a security concern regarding my account. I recently received an email indicating that my account information was changed without my knowledge. I promptly notified Amazon about the unauthorized device associated with my account. I am currently in Canada and unable to access my account using the email address [redacted] I kindly request your assistance in reactivating my account and securing it from further issues. I am concerned about the safety of my personal information, credit card details, and past orders. I appreciate your prompt attention to this matter. Thank you for your help and support during this time. Sincerely, Rocco Panetta
Reported by GetHuman4779207 on Wednesday, May 6, 2020 2:06 PM
Hello, I need help resolving an issue with Amazon. Since January [redacted], they have been charging me $9.19 per month for Amazon Prime membership on my credit card. However, when I log into Amazon, it says I am not a Prime member. I tried calling [redacted], but an automated message states they are currently unreachable. I cannot find a way to contact them by email on their website. I want a full refund for the $45.95 charged so far, with future charges stopped. They are scheduled to charge me $9.19 on June 4th and every 4th of the month. I want these amounts included in the refund if applicable. If this is not resolved, I will escalate this matter to the financial markets authority where I have connections. It is frustrating when a company is hard to reach. Thank you. Hanna G. 1-[redacted]. Thank you.
Reported by GetHuman4779570 on Wednesday, May 6, 2020 2:49 PM
I have encountered an issue with item number [redacted][redacted]. Upon arrival, the box was torn and the contents were damp, leading my husband and me to be hesitant about unpacking it due to the tightly packed and numerous parts inside. Our concern lies with the quality of the items due to the moisture. I am facing difficulties with the seller regarding a return. Despite sending them pictures of the damaged box where I clarified that the box was intact but damp inside, their response today requested which parts needed replacement. This response seems confusing and like a delay tactic. Their slow communication has led me to consider escalating this to a claim as I have requested a refund, which they are not cooperating with. Any assistance with this matter would be appreciated. Thank you, J. Buchanan.
Reported by GetHuman4780685 on Wednesday, May 6, 2020 4:57 PM
I am reaching out about my MC account statement. I have noticed five charges from Amazon Prime Video on April 16, 22, 24, and 29, [redacted]. I initially signed up for a 30-day free trial for April [redacted] and now request a full refund for these charges. I did not authorize these payments after the trial period. I am also concerned that I was not informed about the end of the trial to choose to continue or cancel the subscription. I attempted to contact customer service without success on May 5th. It is crucial that this issue is addressed promptly. I feel this situation is urgent due to what I perceive as targeting seniors and misleading advertising. I signed up for the trial without providing banking details and do not wish to subscribe. Please address this issue urgently.
Reported by GetHuman-corkybri on Thursday, May 7, 2020 12:49 AM
I recently ordered a Marcy Utility Bench from Amazon.com and it was shipped to me by Landmark Global. Unfortunately, I received an email stating that the item is unavailable and I have been refunded. This bench is crucial for my child's health, and I believe it must be somewhere as it is a large and heavy item. I tried contacting Canada Post but they didn't receive the shipping label. Since Landmark Global was the one who transported it, I am unable to trace it myself. The bench weighs 24 kg and is quite large, so I am hopeful it can be located. I kindly ask for your assistance in looking into this matter, as I am unable to communicate with Landmark Global directly. Any help in finding the item would be greatly appreciated. Thank you in advance for your help. Sincerely, Jeanne.
Reported by GetHuman4788686 on Thursday, May 7, 2020 8:14 PM

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