Amazon Canada Customer Service Issues

Dear Amazon Customer Support Team, Oz Optics, a current business customer of Amazon Inc., is concerned about the potential risk of the Coronavirus spreading through possibly contaminated shipments from China. Reports suggest that the virus can survive on surfaces for up to 9 days. In order to protect our employees, we would like to know the specific measures Amazon has in place to prevent the spread of the [redacted]-nCOV Coronavirus, such as using alcohol spray, UV light treatment, or heat treatment. Your timely response to our inquiry would be greatly appreciated, as the safety of our employees is our top priority at this time. Thank you, Best Regards, Ying (Terry) X. Purchaser OZ Optics Ltd. [redacted] Westbrook Road, Ottawa, ON K0A 1L0, Canada

Dear Amazon Customer Service, I have been encountering an ongoing issue for over a month now with no resolution in sight. I am disappointed by the lack of a full refund of $41.10 from Amazon for a product that does not meet safety standards. It is unfair for me to suffer a loss due to an unsafe item. I request a swift resolution from Amazon that ensures the $41.10 is refunded to me without further interactions with the seller. This experience has shaken my confidence in Amazon's dedication to prioritizing customer satisfaction. Best regards, Carolyn Cowie

I purchased a pack of 2 NP-FH50 batteries for my Sony Cyber-shot digital Camera, which included LCD screen protectors and a microfiber cleaning cloth. One of the batteries started acting up about two weeks ago and now won't fully charge, even after multiple attempts. I bought it in November [redacted], and it's supposed to have a one-year warranty for "Super Long Time Recording Battery" as per the product page on Amazon. I've been a loyal customer of Big Mike's Electronics and would appreciate a replacement battery to resolve this issue. I hope the shipping for the replacement can be free, or at least included in a refund, as I believe this is a manufacturing fault. I value my relationship with both Amazon and Big Mike's and hope this situation can be rectified promptly. Thank you for your help. Sincerely, E.

We operate from Major Designs in the UK. I can't access our Amazon Canada Seller account due to outdated phone numbers for verification. There are 2 pending orders I can't fulfill. Amazon support needs me to verify the last 4 digits of the credit card registered, but I'm unsure which of many cards or if it's expired. I've emailed various verification details like last 4 bank account digits and order history, but only receive standard password change links. I don't have login issues. I'm stuck in a loop and need to talk to a person who can understand and help with verification, so I can update my phone numbers for future access.

Upon reviewing my Visa account, I discovered a recurring charge of $9.19 for an Amazon Prime subscription. After checking previous statements, I realized that this charge has been ongoing for a year. I did not intend to sign up for Prime membership; I only wanted expedited shipping on a single order. Unaware that it would result in a subscription, I am now requesting a refund for the unauthorized charges. I value my long-standing customer relationship with Amazon and trust that this matter will be resolved promptly. I look forward to continuing to do business with Amazon. Sincerely, J. Faucher.

Order ID: [redacted]-[redacted]: I purchased one copy of "Medieval Cantors and their Craft: Music, Liturgy and the Shaping of History, [redacted]" [ASIN: [redacted]] on January 24, [redacted] and returned it on February 12, [redacted], the day after I received it. The seller confirmed receipt of the product on February 25, [redacted], but I have not yet received the credit. Today, March 6, [redacted], I received a note from them stating another copy has been dispatched, which I did not request. I am still waiting for the credit for the returned book. Thank you. A.H. Hello, Thank you for ordering from TheProductsHub. We have dispatched your order from our fulfilment centre, and it should be delivered by the end of the original delivery estimate listed on your Amazon order history. Please note that we dispatch orders from various centres in the UK, US, Australia, and New Zealand. Standard mail is used for shipping, so tracking service is not available. We estimate delivery based on past records and anticipate it will arrive within the expected time frame. Local postal services handle deliveries, and we regret that we cannot control their schedules. If your order encounters delays, please let us know, and we will assist you further. This is an automated message. If you need further assistance, please reply, and our Customer Experience team will contact you. Best regards, TheProductsHub

I have been trying to reach Amazon's customer service, but their link appears to be down. The issue is with my Order #D01-[redacted]-[redacted] for a Kindle Unlimited Subscription. It was advertised as free for the first month, but I was already charged on my credit card. This misinformation needs to be clarified to prevent confusion among users. It feels like a scam, and my first-time experience with Amazon has left me feeling disappointed and distrustful. I kindly request a refund. Thank you.

I originally expected the delivery before 8 pm, but now it seems delayed. I kindly request the driver to deliver it today as it is already in the truck. This isn't the first time Purolator has been unreliable with their deliveries. We coordinate our schedules to be home when the package arrives, as we work irregular hours and want to avoid theft. A friend at Purolator mentioned that some drivers skip certain areas near the end of their shifts, which is unacceptable. In my job at Air Canada, such behavior would not be tolerated. Please ensure the delivery is made tonight. Thank you. ORDER # [redacted]-[redacted].

Hello, I need assistance regarding two items I purchased in January [redacted]. Unfortunately, due to hospitalization and multiple foot surgeries, I was unable to try on the shoes until recently and found they do not fit. I would like to return or exchange the following orders for a larger size: LIN&LV Women's Breathable Running Sneakers in size 42-10 US and Clarks Women's May Marigold Shoe in size 10 US. Although the return window closed on February 21, [redacted], I kindly request an exception given my circumstances. Your understanding and support would be greatly appreciated as I undergo further surgery. The items were only recently delivered to me by a neighbor. Thank you for your prompt attention to this matter. Sincerely, Michaela B.

Order #:[redacted]-[redacted] Listing ID: ASIN: B07BKY7LDC Date order placed: March 4, [redacted] Title of item: 3 Forehead Digital Thermometer Medical Grade Issue: I ordered these 3 thermometers on March 4th. I received an email on March 10th stating the order had been shipped with the shipping confirmation Order #[redacted]-[redacted]. On March 11th, I inquired about the 6-week delivery timeline. I was informed on March 13th that the product is out of stock and a refund was issued. I replied questioning how items could be out of stock after shipping. The seller, shengdashangmao, on Amazon Marketplace, seems incompetent. If this is Amazon's standard, I may consider shopping elsewhere. Any assistance in resolving this would be appreciated. Thank you. - Della Summers

I recently noticed an unauthorized deduction of $45.52 from my bank account linked to an Amazon purchase. Concerned, I suspect my son might have used my account without permission. To address this issue, I am requesting a cancellation, refund, and the suspension of the account associated with this purchase to prevent any future misuse. My email is [redacted] It's possible that my son used the following email addresses: [redacted] or [redacted] Thank you for your assistance. Sincerely, Robert Poirier, aka [redacted]

I have received three messages about changing my password, each providing a 5-digit code instead of the usual six. Normally, when a customer needs to change a password, a six-digit code is given. I've attempted to call multiple times but due to the COVID-19 situation, the staff is operating at reduced capacity, leading to a busy signal each time. Consequently, I can't access my account because my current password is not accepted. This situation raises concerns about a potential hack. Unfortunately, I couldn't hold to speak with anyone. I urgently need assistance and would like to know if there is a contact number available to resolve this matter promptly. Kindly reach out to me at your earliest convenience. Thank you.

I am writing to address an issue I have encountered regarding a charged item that I returned but was still billed for. Despite mailing the item back using the provided address label, it was not registered as returned by your system. I have reached out to customer service and spoke with Philip on March 9th to resolve this matter. However, I was surprised to find out that the non-return charge was still applied, even after being verbally and via email assured by Philip that it was resolved. I have faced numerous challenges including long wait times, contradictory information, and difficulty in registering a complaint through email. As a business owner, the time and effort I have spent on this issue have been significant. I urge for a prompt refund for the faulty item that was replaced within warranty, as well as some form of compensation for the inconvenience caused. My name is Ray Bouvier, and you can reach me via email at [redacted] I also want to mention that the contact number given by Philip belongs to Amazon.com, leading to further confusion.

I purchased a set of two Christopher Knight dining chairs, but they were sent to Purolator because I wasn't available to receive them. I have tried to cancel my order and requested a refund of $[redacted]. Despite speaking with two representatives and being told I would receive the refund in 3-5 days, it has been two weeks and I haven't received my money back. Even though my Amazon account shows the chairs as delivered, they are actually still with Purolator. I submitted another refund request on Monday, March 23rd, but have not heard back. I have emails from representatives promising the refund, but I am still waiting. I just want my money returned.

I'm writing about my return dispute regarding a recent order. I sent back the merchandise using Amazon's label via Canada Post sub station, four days after receiving it. Due to the current situation with the virus, I couldn't reach Canada Post to confirm the return. I plan to contact the main post office instead. I have a receipt from the Canada Post sub station, which I kept for two weeks. When I saw the credit on my Mastercard, I assumed Amazon had received the item and the matter was resolved. I will attach proof of the debit and credit from Amazon.ca, which has my Mastercard number. It surprises me that Amazon didn't contact Mastercard directly. I find it concerning that a credit was issued before the merchant confirmed the return. I will provide further attachments once I hear back from the main post office. My email is [redacted] and my details should be on file. Please forward this to the seller. - D.M.

My package was not delivered. According to my Amazon account, the package is being returned as it was destroyed. I have not received my refund yet or any communication from Amazon. The Amazon Customer Service webpages are confusing and unhelpful, with no direct contact option or relevant help topics. It is frustrating dealing with this system. Will Amazon automatically reorder and reship everything destroyed by UPS, or do I need to do it myself?

Hello, I am contacting you before proceeding with filing a complaint with the Better Business Bureau or disputing the payment with my credit card company regarding the following issue: I bought a Jabra Evolve 65 Stereo MS & Link [redacted] headset for business use, and I am disappointed with the quality it provides. The headset is expensive yet fails to meet expectations. Despite attempts from a technician to assist, the headset remains faulty. Additionally, the headband is fixed and uncomfortably small, causing discomfort during use. Comparatively, a $40 headset I own performs better and is more comfortable than this $[redacted].99 one. The reason for the refund refusal citing resized or altered jewelry does not apply here as it is a headset and has not been modified. I kindly request approval for a return and refund for this purchase. Thank you.

Hello, I recently received order number [redacted]-[redacted], and unfortunately, the product does not match its description. I ordered a 55 oz (10 cup) teapot, but it turned out to be much smaller, with dimensions identical to a 6 cup teapot. Despite the UPC on the bottom indicating the 10 cup teapot ([redacted]47), it seems the item was mislabeled. I have observed similar complaints from other customers who received teapots smaller than expected, likely having the same issue as mine. Due to urgent need, I am using the teapot as is, although under normal circumstances, I would have returned it. My primary concern is to have this mislabeling issue resolved to prevent future occurrences. Stay safe, Ted.

Please provide the following details for order resolution: Order Number: [redacted]-[redacted] Order Date: February 17, [redacted] Item Description: Bluedio T2s Bluetooth Headphones On Ear with Mic, 57mm Driver Rotary Folding Wireless Headset for Cell Phone/TV/PC (Black) Identifier: ASIN B00Q2VIW9M Refund Amount: $31.44 (+ HST) Issue Description: Regrettably, the headphones I received were of poor quality, prompting my request for a return some time ago. Despite being provided with a returns label, I encountered difficulties due to the lack of a functional printer. Upon attempting to use the headphones, they progressively weakened, culminating in one earphone detaching from the band. Contacting your team proved challenging as I struggled to locate contact details on the website. The ongoing chaos surrounding the pandemic compounded the situation, leading me to only discover this chat function today. Given the circumstances, I kindly request a refund, bearing in mind the time constraints and financial strain resulting from recent layoffs. I appreciate your cooperation and assure you of my continued support for Amazon. To expedite the process, I am open to receiving an Amazon gift card due to using a Vanilla prepaid card for the purchase. Thank you for your assistance.

I recently registered for Prime on Chrome but switched back to Safari due to issues. Now, I'm unable to sign in and being prompted to verify my identity via a notification on my Kindle Fire or old phone number 1-[redacted]. My new phone number is [redacted]. I'm unsure how to find a push notification on my Kindle device as I've never received any messages on it.