Amazon Canada Customer Service Issues

I placed an order yesterday, and I just received an email from Amazon stating that my account has been locked. They are requesting a bank statement for verification. I have used Amazon in the past, and the information provided was accurate. It's frustrating that my account got locked shortly after placing the order. I am hesitant to provide my banking information multiple times, as it makes me uneasy. I would appreciate a prompt response to resolve this issue. Thank you.

Since December 5, I have been unable to access my account. Despite multiple calls and conversations with agents, I have not been able to resolve the issue. It seems my account was hacked, and unauthorized charges were made on it. Even after trying to reset my password and not receiving OTP emails due to issues with Amazon's communication to my email provider, the problem persists. The agents assured me they would notify the fraud department, but I have not heard back from anyone, and the problem remains unresolved. I am requesting assistance to regain access to my account as soon as possible.

My Microsoft account, Tyler J. L. ([redacted]), got frozen by Microsoft, and they are unwilling to release it back to me. I failed to update my email address, and now I can't recover my password to access my account, even though I am still logged in on my phone. I am willing to provide banking information, names, addresses, previous purchases, and other details to confirm my ownership of the account. If it's not possible to recover the account, I request for it to be frozen or for my bank/PayPal information to be removed to prevent any potential theft.

Last week, after several attempts to access my orders, I managed to unlock my Amazon account that had been closed for about 2 weeks. I created a new password and it was finally accepted, phew! On December 17th, I entered the new password and once again had to get a new code sent to my email. I entered the code and I got blocked again. Today, December 19th, I tried to open my account, knowing that the last password I had used didn't work. I went directly to the forgot password option, got a code, entered it, and still couldn't access my account. It's starting to get frustrating. I called customer service, the one they told me to contact, and they have no solution other than waiting a few days for it to come back. It's not working.

I received promotional emails from Amazon suggesting laptops. Over the weekend, I bought two Lenovo laptops for $[redacted] each with premium shipping. Although I got a confirmation email stating the items were shipped after my card payment was approved, Amazon subsequently halted the sale, stopped the delivery, and locked my account asking for verification that my prepaid card is a credit card. This seems like an attempt to raise prices as the laptops reappeared online at $[redacted] each. Amazon's actions feel like fraud considering they previously processed payments on my current card without issue. Despite my efforts to resolve the situation, Amazon is unresponsive and unhelpful, claiming they lack necessary information. This ordeal repeats a past issue with this account and card. I feel mistreated by Amazon's actions.

Hello, my account for purchasing on Amazon Canada has been blocked. I changed it about 3 weeks ago, my password, and I had no problems. My new password was accepted. A few days later, I tried to log in with the new password and got a message saying it was incorrect. I clicked on "forgot password," entered my email address, received a code in my email, entered the code, and clicked "enter." Then I was informed that my account had been disabled and was asked to call a specific number, which I did. Customer service tried to assist me, but it didn't work. I receive emails from GetHuman, but they are all in English, and unfortunately, I am not proficient in English, so I am stuck. I wanted to order an item on the website, but I keep getting blocked. I need help, but I need to be connected with someone who speaks French. Please contact me. Thank you.

Hello, I am Sandra Galbraith from Langford, BC. I recently noticed unauthorized transactions on my bank account while checking my online banking. One of the transactions was from Mega Mart for $2.50. The transaction number is [redacted]5. I believe my debit card/bank account has been compromised. Could you please provide more details about this transaction? Thank you.

I bought four coin collector albums in Russian with [redacted] pockets each but only received credit for one at $22.49. I am currently missing the refund for three more albums, which amounts to $66. I would like to resolve this issue promptly. Please contact me at [redacted] with a solution. Thank you in advance. Best regards, P. Mathews

I recently signed up for Amazon Prime Video on December 19th after making a purchase on Amazon.ca. During checkout, they offered a free month of Prime Video along with free delivery. However, I haven't received any notification on my TV confirming the subscription. Is there a step I'm missing to activate Prime Video? Thanks, - Norma C.

I am unsure if I have an account with Amazon since I keep receiving daily emails prompting me to click on links that claim there are issues with my order. The messages have started to become more urgent, and this is troubling. I need to confirm if there is an account associated with my email address, [redacted] Please verify this for me and respond to this email. Thank you, Peggy.

I recently purchased a Redragon 552W-R gaming mouse along with a 4-year warranty, but later realized I wanted the RGB model to have customizable colors. As a result, I canceled my order for the 552W-R and its coverage. Today, the Redragon 552W-RGB, along with the same 4-year warranty, was delivered but unfortunately seems to be Dead On Arrival. I have contacted Redragon's online support for assistance, and I am waiting for a response. I have also reached out to my technical support group for advice. If I do not receive any help, I will have to consider canceling my order entirely.

Amazon keeps placing a hold on my account after I make an order and every time I try to place a new one. They are not providing assistance; instead, I have to wait 48 hours. This week alone, I've encountered this issue three times. I am frustrated with facing the same problem repeatedly. On top of that, yesterday, I received an automatic email from Amazon saying my payment was declined. I am very upset and unhappy that this issue persists with my account. If my payment is declined, it shouldn't result in my account being locked. Amazon could just email me to update my payment method instead of locking me out. I don't understand why my account keeps getting locked every time I try to place a new order. I feel terrible dealing with the same issues again today. I'm concerned about potential delays in my orders. I have previously verified my payment and never had account problems before, so I don't understand why my account is repeatedly being locked. I hope for assistance soon as this situation is really frustrating.

Hello, I've been an Amazon customer for 3 years. Lately, there have been issues with my account. Amazon keeps putting a hold on my account every time I try to place an order. I've contacted customer service to unlock my account, but after a week, the same issue happened again when I tried to make a new order. This cycle keeps repeating, and I can't sign in to my account. Here are my details: Billing Address: [redacted] Snowy Owl Way, Fort McMurray, Alberta T9K 0R8. Phone: [redacted] Email: [redacted] Last 4 digits of my Visa Card: [redacted] Customer service numbers on the back of the Visa Card: 1-[redacted] or [redacted] My recent order number is #[redacted]-[redacted]. I've never had problems like this before, and it's frustrating that my orders are getting delayed. I appreciate your urgent attention to this matter. Thank you.

I am reaching out to address an ongoing issue with Intelcom Courrier Service Inc., the delivery company Amazon has started using. Despite my satisfaction with previous carriers like UPS and CanadaPost, Intelcom has proven to be unreliable and caused a significant inconvenience. The outdated GPS maps they rely on have resulted in multiple failed delivery attempts to my address on Alpine Drive in Parksville, BC. My frustration peaked when a package was lost in transit and returned to Amazon after a delayed delivery attempt with no communication from Intelcom. Their tracking system is ineffective, and attempting to contact them has been fruitless. Reviews, both on Google and Yelp, echo similar sentiments of poor service and lost packages. As an Amazon Prime subscriber, I rely on the quick and efficient delivery of my orders within the guaranteed time frame. The shift to using Intelcom as a carrier has jeopardized the reliability of Prime for me. If future packages continue to be shipped through Intelcom, I may have to reconsider the value of my Prime membership. Sincerely, a concerned Prime subscriber

Hello, I recently purchased a mattress in a box from this platform a little over a month ago. The advertisement mentioned a [redacted]-day hassle-free return policy. I've tried the mattress for nearly 5 weeks, but wake up each morning with a very sore back and find it hard to fall asleep at night. The mattress just doesn't seem compatible with my body. I am unsure how to return it as it was tightly rolled by machine, vacuum-sealed, and came in a small box. It's impossible for me to ship it back in the same way. I am considering getting a refund and donating the mattress instead. My order number is [redacted]-[redacted]. Thanks, Jason S.

On November 23, [redacted], I was charged $89.27 on my credit card for "Amazon.ca Prime member amazon.ca/priBC." I am unsure what this charge is for as I don't remember making such a purchase. Similarly, on December 10, [redacted], there was a charge of $35.33 listed as "AMZN Mktp US *AS89B5IW3 Amzn.com/billON" on the same statement. Can you please clarify these charges for me? I appreciate Amazon's services, but it's frustrating to receive charges without knowing what they are for. Thank you for your assistance. Sincerely, Bob.

I purchased a large micro-suede sofa cover in gray to match my furniture, but received a brown one instead. What should I do now? I had a bad experience with a previous return through Canada Post, being charged almost $40 for a $60 item return, even though I thought Amazon returns were charge-free. I hope to avoid this situation again. My order number is [redacted]-[redacted]. Thank you and have a great day. -Richard Ballantine

I recently had a chat with your support team regarding returning my Denon a/v receiver. Initially, I hesitated due to my disability but have now decided to go ahead with the return process since I have the packaging. Asurion has also reached out to me, but I prefer to cancel their coverage as suggested during the chat. Here is a transcript of my conversation with your agent: Initial Question: I purchased the Asurion Protection Plan for my Denon a/v receiver at $29.99 and need to make a claim for faulty "Toslink" input ports. Asurion has not responded to my emails. Can you help me contact them? Thank you, Gord Weitzel, Metro Vancouver, BC The agent, Arun, was helpful and offered a full refund for the return but I explained my situation and preferred a repair authorization from Asurion. Arun agreed to contact them on my behalf and assured a response within 48-72 hours. Thanks for your assistance, Arun.

I bought the LG LMC1575AST 1.5 Cu Ft Counter Top Microwave Oven but found it too big for my kitchen initially, so I requested a return. Later, I decided to keep it. After using it for 5 days, it stopped working. LG Customer Service instructed me to return it for a replacement through Amazon, as it qualified for Prime. However, I am unable to lift it myself and can't make it to the post office. The microwave was originally delivered by FedEx, and I wish for them to pick it up at no expense to me.

Hello... I ordered a reverse camera on January 15th... Order # [redacted]-[redacted]... I received and returned the camera on January 16th through the delivery service of... Intelcom Courier Canada Inc. Tracking number: INTLCMA[redacted]83... So far, I have not received any refund or update on the return package. Please assist me in getting my refund... My email address: [redacted] Thank you for addressing this matter promptly... ...Jean-Pierre Lambert...