Amazon Canada Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Amazon Canada customer service, archive #1. It includes a selection of 20 issue(s) reported September 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Assistance Needed with Return Label Issue for Order [redacted]-[redacted] I am writing in regards to my recent order of Jockey Women's Bras, which unfortunately did not fit. After multiple attempts to request a return label through Amazon's Orders page, I have encountered difficulties in obtaining one. Amazon.ca directed me to Quality Names Brands For Less, who then redirected me back to Amazon, resulting in a back-and-forth process. I even provided Amazon with Quality's response in hopes of resolving the issue. As of today, September 30, [redacted], I have yet to receive the return label needed to send the bras back. I am disappointed and frustrated by the lack of assistance in this matter. I kindly request Amazon's prompt attention to this issue and the immediate issuance of a return label. Your cooperation in resolving this matter promptly is greatly appreciated. Thank you for your help. Sincerely, B.W. Ottawa, Ont., Canada
Reported by GetHuman3675966 on Monday, September 30, 2019 3:01 PM
My Amazon account was locked three weeks ago due to alleged "unusual activity." Despite contacting Amazon Canada customer service five times, no one has been able to assist me. I even spoke with two supervisors in the past week, but they only transferred me to the account change department. Two representatives in that department failed to help me, and one abruptly ended the call after a lengthy verification process, not bothering to call me back even though he had my number. Another "manager" couldn't resolve the issue either and transferred me back to the account change department, where I was told to restart the verification process. The last person I spoke to in account change department even raised their voice at me. In tears, I hung up, and now I have been unable to access my account for three weeks. As a loyal Prime member who spends an average of $[redacted] a year on Amazon Canada, it is shocking and disheartening to be treated this way. - Angela M.
Reported by GetHuman-ajmckie on Saturday, October 12, 2019 2:32 PM
My Amazon account was locked three weeks ago due to supposed "unusual activity." Despite reaching out to Amazon Canada customer service five times and speaking with supervisors, I have not received any assistance. The account change department has been unable to help me, with one representative disconnecting the call after 30 minutes of unsuccessful verification. Another manager could not resolve the issue and I was once again transferred to the account change department, where an individual even yelled at me. As a long-time Prime member who spends an average of $X a year on Amazon Canada, I am extremely disappointed. I just want a simple solution to regain access to my account.
Reported by GetHuman-ajmckie on Saturday, October 12, 2019 2:40 PM
I purchased the Anker Soundcore Spirit X Wireless Headset from Amazon in mid-October. Initially, the headphones worked well, but after approximately three uses, a background buzz started interfering with the music. Recently, I encountered a high-pitched sound in the left earbud and no sound in the right. This morning, the headphones won't connect to Bluetooth and the background buzz persists in the left ear. I bought these for an event on November 2nd, and it's disappointing that they're malfunctioning. I kindly request a replacement to ensure I have a working pair in time for the event. Thank you.
Reported by GetHuman3859717 on Thursday, October 31, 2019 1:08 PM
I noticed a charge of $82.95 Canadian on November 4, [redacted], in my Scotiabank online account. The transaction details read: November 4, [redacted] POS Purchase OPOS Amazon.ca Prime Membamazo 82.95. However, I cannot remember making this purchase, and it does not appear in my Amazon account's Your Orders section. Account Holder: A. Ernyes Address: Unit [redacted], 30 Cranfield Lk. Calgary, SE T3M 0C4 Email: [redacted]
Reported by GetHuman3901358 on Thursday, November 7, 2019 7:06 PM
Today, I reviewed my Capital One account ending in [redacted] and noticed an unauthorized charge of $9.19 on November 10. After contacting Capital One, they informed me that this charge was actually two separate charges of $4.59 each, with one of them dating back to August. They mentioned these charges might be linked to a Prime card I never signed up for. Since I did not make any purchases, I am requesting a refund.
Reported by GetHuman3944550 on Friday, November 15, 2019 9:59 PM
I recently reached out to the company from which I purchased sandwich spread, and unfortunately, it was not what I expected. Despite being labeled as original, it did not meet my standards. After contacting them, I received a response stating that food items cannot be returned. They closed the return without issuing a refund. I was willing to return the product but struggled to get in touch with Amazon following that email. I believe they should investigate this matter to enhance their product quality. I am unable to consume the spread and simply wish to request a refund. My email is [redacted], and my phone number is [redacted]. The order number is [redacted], for the Heinz original sandwich spread 270g Pack of 2. The total cost was $17.94. I would appreciate it if you could investigate this issue and provide a resolution.
Reported by GetHuman-gpickfor on Thursday, November 21, 2019 9:57 PM
I purchased 2 scooters for my grandkids in August, but when I opened the box a few days ago, one of the scooters was missing parts. I tried to contact Amazon.ca but couldn't reach anyone. Despite being on a fixed income, I had to order a third scooter for $59. As a senior, buying in pairs for twins is a must. Now I feel frustrated with the situation.
Reported by GetHuman4026082 on Monday, December 2, 2019 5:01 PM
I ordered the wrong perfume for my daughter for Christmas. I mistakenly got Christian Dior Poison Girl instead of Christian Dior Poison, which is costly for a retiree like me. Upon opening the package, I realized the error and tried to obtain a return label during my lunch break, but I was informed that I couldn't return it. I find this situation confusing. The perfume is untouched in its original packaging inside the Amazon box. I cannot afford to buy the correct one, and this one is not suitable. I have made several purchases on Amazon this holiday season and have always been satisfied with the service and returns. This experience has left a negative impression on me.
Reported by GetHuman-judihach on Tuesday, December 3, 2019 2:24 AM
I am reaching out today regarding a recent experience I had with Amazon.ca. Late last night or early this morning, I contacted Amazon.ca customer service to inquire about a delayed shipment. During the call, I spoke with a polite representative, but unfortunately, due to a strong accent, I had difficulty understanding him. He repeatedly asked for my address and postal code, which was concerning as I recently changed my password and feared a security issue. Feeling stressed and unable to comprehend the representative's questions, I expressed my frustration. I have faced challenges over the past five years, undergoing multiple surgeries on my right knee, including an amputation two months ago. My frequent hospitalizations and address changes have caused delivery issues, leading to multiple contacts with Amazon.ca. The lack of clear communication has been a recurring problem, resulting in unnecessary stress and frustration. Despite being a Prime member, I was not informed of the delayed shipment until last night. This miscommunication has added to my current physical pain and emotional strain, impacting my daily activities. I appreciate your attention and understanding in addressing these issues for improved customer service experiences. Thank you.
Reported by GetHuman3367358 on Wednesday, December 4, 2019 5:25 PM
I have provided all the necessary information requested. I'm unable to make any more purchases with it. I received an email asking for a receipt of a purchase made with it. One of my cards, which has a $[redacted] limit to prevent fraud, is used exclusively for shopping on Amazon. The other card is used for in-store and online purchases, including at Costco. I am wondering how I can provide a receipt for a purchase not made on Amazon. Rest assured, I have full trust in Amazon and Costco.
Reported by GetHuman-denisluc on Wednesday, December 4, 2019 10:39 PM
I have provided the necessary information. I received an email stating that I need to provide a receipt for a purchase made. I have two cards; one with a ***$ limit for Amazon purchases only, and another for in-store and online shopping at Costco. While I may have mixed up the OTP numbers or passwords, I believe this is not grounds for account suspension. I kindly request my file to be closed and a new one to be opened. Please proceed to close my account.
Reported by GetHuman-denisluc on Wednesday, December 4, 2019 10:43 PM
I am looking to export inventory I have manufactured from Vancouver, Canada to Amazon in Joliet, US. My freight forwarder is charging over $11.00 CAD per unit for shipping, customs, and insurance, which is more than the selling price of $10.00 USD per unit. Originally, I planned to send [redacted] units but need to reduce it to only 75 to make the shipping cost $1.00 each. Unfortunately, my Amazon shipping plan is not allowing me to adjust the quantity from [redacted] to 75. Could someone assist me with making this change, please?
Reported by GetHuman-zeldagoe on Thursday, December 5, 2019 12:58 AM
Hello, I recently placed two separate orders. One order was for two bottles of grass-fed Ghee, and the other order was for three bottles of shampoo. To my surprise, the delivery combined the orders, resulting in me receiving one Ghee bottle with one shampoo bottle. The shampoo bottle came without a sealed plastic bag, and the Ghee bottle was not wrapped in bubble wrap, leading to the Ghee getting shampoo on it. Upon receiving the second order, I found that one shampoo bottle was at least in a sealed plastic bag, but the Ghee bottle was wrapped in sticky bubble wrap. I suggest shipping the Ghee and shampoo separately in different orders to avoid this issue in the future. This way, I would still receive the correct items in two separate packages. Thank you, Elisa
Reported by GetHuman-elisatas on Thursday, December 5, 2019 8:56 PM
Hello, I am reaching out regarding the cancellation of order # [redacted]-[redacted]. Purolator, your delivery partner, missed a delivery to me on November 29. They left a note for me to pick up the package at their location, which I am unable to do. When I called to reschedule for Monday, December 2, I was informed they could only deliver on Tuesday. I tried to arrange a time frame for delivery after 3:30 pm, but was told it wasn't possible to adjust the schedule. They also couldn't leave the package without a signature. I asked for them to return the package to you as I was unable to receive it. As I never received the package, I am requesting a refund of the product price and the transportation fee totaling 42.26 USD. I look forward to hearing back from you.
Reported by GetHuman-cnhutil on Friday, December 6, 2019 8:29 PM
Order #[redacted]-[redacted]: According to my account, the item was marked as delivered and signed by me yesterday, although this morning it indicated it would be arriving today instead. I accepted two parcels from Intelcom Express yesterday, with one being for me (PUMA) and the other for someone in Nanoose Bay. I contacted them, and the package was picked up last night. However, I am now questioning the whereabouts of the order scheduled for delivery today, as it shows as delivered on the 9th in Victoria but has not reached me. I am interested in reordering this item and also receiving a refund.
Reported by GetHuman4076156 on Wednesday, December 11, 2019 2:36 AM
I ordered the Imation SA-90L2 High Bias Audio Cassette - Pk/2, which was marked as delivered, but I have checked my orders thoroughly and cannot locate it. I have not received the item. I have attempted to follow the refund process without success, as I am unable to find the appropriate steps to address my situation. It is possible that the package was misplaced or stolen. I am certain that I did not receive it and am requesting a refund.
Reported by GetHuman-zigbopza on Thursday, December 12, 2019 4:08 PM
Dear Sir/Madam, I am writing to address an unauthorized charge of $9.03 on my Visa on Dec 13, [redacted], for Amazon.ca Prime membership by your company, which I did not sign up for. I am displeased that my information was used without consent. Kindly refund the charge to my Visa as soon as possible. I have no intention of utilizing any services provided by your company. Thank you for your attention to this matter. Sincerely, Van Nguyen
Reported by GetHuman4096022 on Saturday, December 14, 2019 6:19 PM
Mon compte est bloqué. Cela fait 72 heures que j'essaie désespérément de le réactiver sans succès. Les personnes du service client m'ont simplement demandé d'attendre 24 heures, mais même après avoir patienté 48 heures, le problème persiste. J'attends une commande censée être livrée aujourd'hui, vendredi 13 Décembre, mais le suivi ne fournit aucune information. Merci de me contacter au plus vite.
Reported by GetHuman-dangigmp on Saturday, December 14, 2019 6:31 PM
I have been searching for headlamps and noticed a message on Amazon.ca stating that the item cannot be shipped to my location in Halifax, Nova Scotia. I am perplexed by this restriction as I believe all locations in Canada should be serviceable. I have previously discussed this issue with a customer service agent who mentioned it might be due to my location being remote, which I find hard to believe. As a Prime member, I expect better service and want to understand why certain items cannot be shipped to my area. If this issue cannot be resolved, I am considering canceling my Prime membership and requesting a refund for December. I value being able to purchase items conveniently in Canada, and this experience is disappointing.
Reported by GetHuman-esmacdon on Monday, December 16, 2019 7:42 PM

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