I recently purchased new brake pads and rotors from you. I am currently on a cross coun...

GetHuman-ssandreu's customer service issue with Am-Autoparts.com from October 2018

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The issue in GetHuman-ssandreu's own words
I recently purchased new brake pads and rotors from you. I am currently on a cross country road trip and on my way down a mountain pass where I needed to consistently apply the brakes to avoid hurtling off the side of the mountain, the new brakes started to smoke. This is totally unacceptable and needs to be fixed immediately. I will likely go to a shop into town to get the rotors and pads replaced and will not only need to pay for new parts, but also for a second round of labor. The parts I got from you have less than *** miles on them, most of which came at the start of my trip yesterday en route from Whitefish, MT to Park City, UT. Again this is unacceptable and I ask that you refund me for the faulty parts as well as this second round of labor. I tried to find a phone number to call, but there wasn't one available. I would greatly appreciate speaking to someone - I can be reached at **********. Thank you.**-Stefan Sandreuter
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Customer service issue
Reported by GetHuman-ssandreu
Oct 19th, 2018 - 3 mons ago
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Oct 19th, 2018 8:34pm