Malfunctioning window regulator motor. need new regulator for exchange. - I was trying...

GetHuman1335483's customer service issue with Am-Autoparts.com from October 2018

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The issue in GetHuman1335483's own words
I was trying to get them to send a replacement for the defective window regulator ... Malfunctioning window regulator motor. need new regulator for exchange.
Having the part malfunction so quickly was frustrating because I did the work myself and I suffer from arthritis in my hands and wrists. Now I am faced with the task of replacing the regulator again to correct the problem. Very tedious job to, but I am trying to save the expense of having a shop do the work. I have done mechanical work many times in the past, so I know what I am doing.
I would like to receive a new replacement window regulator for the defective one. I hope it is still covered under some sort of warranty and hope they honor my request.
I am a new customer to am-autoparts and like their prices. I expected the replacement part to last longer than * months.
This is my first attempt at trying to remedy the problem.
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Am-Autoparts.com

Driver side window regulator with motor for a **** Ford Expedition
Customer service issue
Reported by GetHuman1335483
Oct 12th, 2018 - a mon ago
I have an issue with Am-Autoparts.com too
Fixed
Seen by 4 customers so far
Similar issue to 1103 others
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Timeline
GetHuman1335483 started working on this issue
Oct 12th 10:25pm
GetHuman1335483 indicated the issue is not fixed yet.
Oct 13th 11:42pm
GetHuman1335483 indicated the issue is not fixed yet.
Oct 14th 12:20am