Did not receive the correct parts that I ordered. The part number is marked correctly but the part isn’t correct.

GetHuman-bmcminn's customer service issue with Am-Autoparts.com from June 2018

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The issue in GetHuman-bmcminn's own words
Get the right parts or find out if the parts I received will work because I need to repair my car now. ... My order number was AMORD******** and I received it yesterday. None of the part numbers match what is on your website and I am trying to confirm that I received the correct parts for my vehicle which is a **** GMC Envoy XL. The upper and lower ball joints I received where suppose to be pe- greased and not have a grease fitting and what I got isn’t different from the description on your website. Please contact me I need the parts and don’t want to try to put the wrong ones in my car.**Order*V*R*Bryan McMinn******@***.com****-***-****
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Am-Autoparts.com

Ball joints upper and lower
Customer service issue
Reported by GetHuman-bmcminn
Jun 2nd, 2018 - 2y ago
I have an issue with Am-Autoparts.com too
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Seen by 10 customers so far
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Timeline
GetHuman-bmcminn started working on this issue
Jun 2nd, 2018 1:41pm
GetHuman-bmcminn indicated the issue is not fixed yet.
Jun 2nd, 2018 3:16pm
GetHuman-bmcminn indicated the issue is not fixed yet.
Jun 2nd, 2018 3:23pm
GetHuman-bmcminn indicated the issue is not fixed yet.
Jun 3rd, 2018 3:17pm
GetHuman-bmcminn indicated the issue is not fixed yet.
Jun 5th, 2018 2:57pm