I purchased an IQOS device (IQOS*DUO) at the dutyfree in Japan airport. Once I got hom...

GetHuman-jameswu's Complaint issue with Altria Group, Inc. from February 2020

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The issue in GetHuman-jameswu's own words
I purchased an IQOS device (IQOS*DUO) at the dutyfree in Japan airport. Once I got home to the US, the item was broken inside, i called IQOS USA, they would not help and told me to call phillip morris in Switzerland. I did, they didnt speak English and hung up on me. I purchased this in December **** and I have also contacted IQOS Japan and they didnt speak English either!!**How do submit for warranty repairs? I paid *** USD and have not used it once.
Replacement or repair
Been a Marlboro customer since ****. This is not a good look for PMI
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Altria Group, Inc.

IQOS * DUO
Complaint issue
Reported by GetHuman-jameswu
Feb 22nd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 276 others
0 customers following this
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