I ordered the shock collar on May **th, order number ****. I still haven't received it...

GetHuman-jprevots's customer service issue with Alpha Dog Technologies from June 2018

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The issue in GetHuman-jprevots's own words
I ordered a shock collar and the post office says they never reveivrd it from the seller ... I ordered the shock collar on May **th, order number ****. I still haven't received it, and the post office never received it. How do I go about getting a refund? **Please call me or email me.*Jeanette Prevots ****-***-*****J*****@***.com
I need the shock collar because my dog thinks she is squirrel hunter and spends her days driving me nuts with her barking.
The product would be great but at this point I just want the money back in my account.
I would be a great customer except I don't have a product to brag about.
The post office is trying to resolve the problem also but they weren't encouraging.
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Alpha Dog Technologies

Shock collar
Customer service issue
Reported by GetHuman-jprevots
Jun 4th, 2018 - 5 mons ago
I have an issue with Alpha Dog Technologies too
Fixed
Seen by 37 customers so far
Similar issue to 541 others
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Timeline
GetHuman-jprevots started working on this issue
Jun 4th 1:29pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 4th 9:33pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 4th 9:34pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 4th 9:35pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 4th 9:43pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 5th 7:33pm
GetHuman-jprevots indicated the issue is not fixed yet.
Jun 7th 2:45pm