Made reservations on hotels.com and when I went to go check in front desk clerk was giv...
GetHuman-blazemo's overcharge issue with Aloft Hotels from May 2019
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-blazemo's own words
Made reservations on hotels.com and when I went to go check in front desk clerk was giving me a hatd time checking and claimed he couldnt find my reservation. So I was charge by hotel.com and aloft hotels Phoenix airport as well. I never gave any permission to charge my account twice so I'm not understanding what the hold up is on returning my money on the card by aloft hotels Phoenix Airport when it was there mistake in the first place.
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