Made reservations on hotels.com and when I went to go check in front desk clerk was giv...

GetHuman-blazemo's overcharge issue with Aloft Hotels from May 2019

Help with my Aloft Hotels issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-blazemo's own words
Made reservations on hotels.com and when I went to go check in front desk clerk was giving me a hatd time checking and claimed he couldnt find my reservation. So I was charge by hotel.com and aloft hotels Phoenix airport as well. I never gave any permission to charge my account twice so I'm not understanding what the hold up is on returning my money on the card by aloft hotels Phoenix Airport when it was there mistake in the first place.
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Aloft Hotels

overcharge issue
Reported by GetHuman-blazemo
May 9th, 2019 - a mon ago
I have an issue with Aloft Hotels too
Fixed
Seen by 5 customers so far
Similar issue to 35 others
0 customers following this
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Timeline
GetHuman-blazemo started working on this issue
May 9th 5:04am
GetHuman-blazemo shared this issue with your circles on Google+
May 9th 5:07am
GetHuman-blazemo indicated the issue is not fixed yet.
May 9th 5:07am
GetHuman-blazemo indicated the issue is not fixed yet.
May 9th 5:08am
GetHuman-blazemo indicated the issue is not fixed yet.
May 9th 5:08am
GetHuman-blazemo indicated the issue is not fixed yet.
May 9th 5:08am
GetHuman-blazemo indicated the issue is not fixed yet.
May 9th 5:11am
GetHuman-blazemo confirmed the issue is fixed. Hooray!
May 9th 5:13am