So, on *-**-**, I mailed (via USPS) an IRA transfer request and an application to parti...

GetHuman927226's customer service issue with Ally Bank from July 2018

Help with my Ally Bank issue
The issue in GetHuman927226's own words
So, on *-**-**, I mailed (via USPS) an IRA transfer request and an application to participate. I called on *-**-** to try to find out if the items were received. I was told to call back on *-**-**. I don't want to wait the *-** days just to find out if these items were received and I'm having a bad feeling about the lack of a definitive answer. In any event, please cancel my account, my IRA transfer request and my application to participate and time required to complete these cancellations. I hope this can be completed ASAP as the IRA CD matured on *-**-**. This is my first experience with an online bank. In the future I will be sure to allow an approximately two month lead time.*Thank you,*John Barthelemy

GetHuman927226 did not yet indicate what Ally Bank should do to make this right.

How GetHuman927226 fixed the problem
I spoke with Sandra in the IRA dept. at Ally this AM and she informed me that the transfer request was sent to my bank on the **th.
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Ally Bank

Customer service issue
Reported by GetHuman927226
Jul 29th, 2018 - 4 years ago
GetHuman927226 shared how to fix
Seen by 24 customers so far
Similar issue to 53 others
0 customers following this
Items needed
Bank Account Number
Social Security Number
Home Address
Name of Account Holder
Phone Number
Email on Account


GetHuman927226 started working on this issue
Jul 29th, 2018 3:55am
GetHuman927226 confirmed the issue is fixed. Hooray!
Jul 29th, 2018 3:06pm