I need to get my password reset, your security question ask for favorite vacation spot...

GetHuman6395909's customer service issue with Allstate from July 2021

Help with my Allstate issue
Before contacting them, items GetHuman6395909 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman6395909's own words
I need to get my password reset, your security question ask for favorite vacation spot, I don't know what the answer is. I have been calling your various numbers for the past * weeks without any result.

GetHuman6395909 did not yet indicate what Allstate should do to make this right.

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Allstate

Customer service issue
Reported by GetHuman6395909
Jul 30th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 90 others
0 customers following this

Timeline

GetHuman6395909 started working on this issue
Jul 30th 1:20pm
GetHuman6395909 shared this issue with others over email
Aug 3rd 2:22pm