I am an auto policy holder and began a quest on January ** that remains unanswered and...

GetHuman-winhurst's customer service issue with Allstate from February 2021

Help with my Allstate issue
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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-winhurst's own words
I am an auto policy holder and began a quest on January ** that remains unanswered and unresolved. I have undertaken a series of calls involving Allstate representatives in several states, a conversation with my agent who is now unresponsive, a number of emails using the form on the Allstate website, a chat attempt today which was never engaged after I described my experience in detail and now this avenue. Allstate management should review my experience* however, every effort to communicate with Allstate other than via the website email form directs the customer back to the agent, thereby preventing any avenue for higher level management to become aware of egregious experiences such as mine. Please help!

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Allstate

Customer service issue
Reported by GetHuman-winhurst
Feb 10th, 2021 - 6 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman-winhurst started working on this issue
Feb 10th 3:17pm

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