I had the displeasure of chatting with a very rude representative named Jeff on Dec...

GetHuman1832629's customer service issue with Alliant Energy from December 2018

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The issue in GetHuman1832629's own words
I had the displeasure of chatting with a very rude representative named Jeff on Dec. **. He did not want to listen to anything I had to say and his tone of voice was sharp and disrespectful.*On Nov.** I had set up a payment plan and the representative informed me that the next billing had already went out that day and I could choose pay it or not on the *th since everything was in the arrangement. She also said I would receive a notice but not to worry about it. I told him to listen to the recording of the conversation with her but he kept cutting me off saying I defaulted on a *nd arrangement this year. The first was because Alliant deducted twice from my account in August and my next billing stated * balance my next billing so I thought that the arrangement was finished. The woman went into my acccount and saw the mistake. But this Jeff he is rude, discourteous and downright mean. I tred to explain that it was no fault of mine, it was mistakes on my billing and because of what I was told on the phone. He just kept repeating over my talking "When you get your bill you need to pay it", at the same time I was trying to talk. Any other representative I have dealt with has been courteous and polite. This Jeff made me feel like a thief or something. He needs some good training in politeness and respect.

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Alliant Energy

Customer service issue
Reported by GetHuman1832629
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 101 others
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GetHuman1832629 started working on this issue
Dec 26th, 2018 5:08pm

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