Allegiant Customer Service Issues

We arrived two hours early for our flight but unfortunately missed it due to the long wait time to check our baggage. We stood in line for about an hour, only to be told at the front that they couldn't check our bags in anymore. Is there any possibility of receiving a refund or credit for the baggage fee we paid even though we weren't able to use it? While I understand the policy about no credits for missing a flight, the unexpectedly long wait time to check baggage should be taken into consideration. This was my first experience with Allegiant, and it doesn't seem practical to have to arrive more than four hours in advance just to ensure my bags are checked in on time. My flight was from Las Vegas to ABQ, with confirmation number B729V2, and there were two passengers traveling.

I have had to cancel multiple flights due to my daughter's illness. I currently have a one-way flight from Boise to Nashville but need to add my grandchildren, aged 5 and 3, to the reservation. Since they are young, I can't book separate flights for them. My husband is also on the same flight but has a different booking. I'm seeking assistance either to include the kids on my current booking without incurring additional fees or to create a new reservation without canceling the existing one to save on fees. I have already spent hundreds of dollars on fees due to previous changes, and I'm trying to minimize further expenses. The kids will be traveling with me from Boise to Nashville on 6/21 and returning on 6/28, with me taking a one-way flight back to Boise. The current itinerary numbers are B4JV2S and B77LHG.

Regarding Flight 95 on 06/03/21 with confirmation number B7CZZ4, I have been attempting to cancel my trip online for the last two hours but keep encountering an error message stating "unable to cancel online, contact customer service." After being on hold for over an hour, I am still waiting as I write this message. Recently, my mom tested positive for Covid-19. Given that I have been in close contact with her daily, I am concerned that I may have been exposed as well, prompting me to seek testing. In light of these circumstances, I believe it would be irresponsible to travel and potentially expose others. I am requesting a full refund rather than a credit voucher, as I won't be traveling in the near future. This trip was planned for a funeral I am now unable to attend. Kindly consider my situation and process a refund accordingly.

I have been attempting to cancel my trip online for the past two hours without success. An error message keeps appearing instructing me to contact customer service for assistance. I have been on hold for over an hour already and am holding as I compose this message. Unfortunately, my mother received a positive Covid test result recently, and as I have been in close contact with her, I am concerned about potential exposure. I plan to get tested myself as a precaution. Given these circumstances, I believe it would be irresponsible for me to travel and risk exposing others. I am not interested in a credit voucher but rather request a full refund for the trip. The trip was planned for a funeral, which I will now be unable to attend. Please understand my situation and process the refund accordingly.

I am writing to express my disappointment with my recent experience on flight [redacted] from JAX to CVG on 6/4/21. I paid an additional $60 for seats 3D, 3E, and 3F at the front of the plane to ensure a quick deplaning process as I had an important event to attend. Upon boarding, a blonde stewardess informed me that she would need to move my carry-on bag to the back as the overhead space above our 3rd-row seats was reserved for rows 1 and 2. Despite this, she accommodated a passenger from a later row to store their bag in the same space. When I asked for the same courtesy, she ignored my request. After landing, I tried to use the call button for assistance with retrieving my bag so my children and I could disembark promptly. Unfortunately, no staff responded. The blonde stewardess then informed me that I would have to wait until all passengers had deplaned before retrieving my bag. Despite my frustration, I had to wait for an extended period, causing me to miss part of the event I was rushing to attend. The lack of professionalism and inconsistency in handling my bag's placement has left me dissatisfied with Allegiant's service on this occasion.

On May 13, my friend missed Allegiant flight 85 departing South Bend at 10:30 PM to Las Vegas by 15 minutes. She found an alternative flight leaving from Midway at 6-6:30 AM, less than 7 hours earlier. Her name is Amy D., residing at [redacted] Earth Stone Dr., Valparaiso, [redacted]. I'm concerned if Allegiant honored her original ticket or if she had to purchase a new one. I understand and respect your policies, and I have known her for over 2 years. However, I may not have had all the details regarding this situation. It seems she may have taken $[redacted] from me for a new ticket that might not have been necessary. I am seeking clarification on whether her original ticket was honored by Allegiant. Any assistance on this matter would be greatly appreciated. Thank you for your attention.

On May 13, [redacted], I dropped a friend off at the South Bend Airport in Indiana at 10:15 PM. Unfortunately, she was 15 minutes late, and the plane had already departed. She managed to find the next flight to Las Vegas departing from Midway at 6-6:30 AM. I am inquiring if Allegiant honored the original ticket she purchased in advance of the missed flight. Her name is Amy Denno, and she resides at [redacted] Earthstone Dr, Valparaiso, IN [redacted]. I want clarification on whether she had to buy a new ticket. Your assistance in this matter would be greatly appreciated. Thank you.

I encountered issues with my Allegiant online booking process. After declining to use my new card and opting for a voucher, an error occurred, clearing my information. I had to restart several times, witnessing a price increase. With assistance, I managed to book at a higher rate and incur an additional charge to utilize my voucher. Surprisingly, I received an Allegiant World MasterCard, charged $59.00, which I activated and loaded with $[redacted].00. My member # is [redacted]. I have queries: 1. Will I receive mileage credit for my June 17th flight from Punta Gorda to Albany, NY? 2. Can I receive a $30.00 credit for booking via phone due to online difficulties? 3. Had I been prompted to apply my $[redacted].00 voucher before the new credit card, I would have used my Allegiant card. Could I then earn points for my $[redacted].00 payment, which initially should have been $58.00 each? Thank you for your support. - E.R.

Robert Veneklasen arrived in Grand Rapids, MI on Friday, June 4th on a flight from Austin, TX with Confirmation B64V9X. Unfortunately, his baggage did not arrive with him. Despite multiple attempts to contact customer service with no answer, we visited the airport on Saturday and again when the Austin flight arrived on midnight 6/7, but the luggage was still missing. With Robert departing at 5:30 pm on 6/11, we are concerned his baggage won't reach him in time. We kindly request the baggage to be left in Austin for him to collect. Additionally, we would like a refund for the baggage fee as it was not received. Please reach out to me, Robert's sister, at [redacted]. I await your prompt response as we have not heard back about my initial email.

I made a mistake and accidentally booked two flights. My browser crashed while I was trying to buy tickets. I restarted the browser and completed the booking. Later, I discovered two identical itineraries were confirmed and charged to my credit card. The first booking is under confirmation number B7RHCW and the second one is B&RHWH. I am requesting a refund on one of the bookings, not a credit.

Our family trip to Boise, ID is coming up and we need to change the return flight for one member. When my husband booked all five tickets together, we didn't anticipate this change. Allegiant's website won't let us modify just one ticket; it's all or nothing. To speed things up during the callback, our confirmation number is 9ZG2X2. We're looking to update Kayli's ticket to come back exactly one week later on 7/9/21.

Hello Allegiant, I have been trying to cancel my flights unsuccessfully for the past two days and I am now inside the 7-day cancel/change policy. I was in the middle of booking flights on Wednesday when my laptop indicated that your website crashed. I later received a confirmation email. I have been attempting to cancel my flights since then, and have documentation showing my efforts through call logs and holding times. Despite multiple attempts over two days, I haven't been able to reach your live chat support as the alert consistently shows no one available. I am willing to accept a voucher, but I request reimbursement for the two flights. My confirmation number is B7SJV2. Thank you, Tracy K. Cell - [redacted] Note: Your system is indicating my email is invalid, but [redacted] is a valid email address.

I need to cancel my flight today from Houston to Punta Gorda due to a sudden family emergency where my mother needs to go to the ER. My sister booked a different Allegiant flight for me without my knowledge, making it impossible for me to make changes on the official site. I am seeking either a full flight credit or partial credit to cover the cost of my new flight. This is an urgent matter, and I don't want to lose the value of the original ticket. I would appreciate assistance in applying the credit towards checked bags and seat selection for my upcoming flight. Please help with this situation as soon as possible. Thank you.

My wife, our 16-month-old, and I had a harrowing experience with our Allegiant Air flight from Destin/Ft. Walton Beach on June 13. Our flight was repeatedly delayed until it was eventually canceled around 11 pm after many inconveniences like sitting on the plane without air conditioning and waiting in the airport. Despite promises of compensation, we have only received some of it. We were assured $[redacted] per person and $21 in vouchers, but I have not received the cash or the full voucher amount. The rescheduled flight the next day also had delays, although it eventually departed. Again, the promised compensation has not been fully delivered. This experience was incredibly stressful and costly as we had to arrange last-minute transportation, accommodation, and extra expenses due to the flight delays. I am seeking information on how I will receive the outstanding compensation owed to us.

I have reservations to fly from Lexington, KY to Orlando Sanford Airport on Allegiant Flight [redacted], on September 24, [redacted] at 9:27 pm and arriving at Orlando Sanford Airport at 11:14 pm (Conf. #: 9ZWYF2). Our return flight is scheduled for October 2, [redacted], from Orlando Sanford Airport leaving at 2:17 pm and arriving back in Lexington, KY at 4:07 pm on Flight [redacted], (Conf. #: 9ZWYF2). The tickets are in the names of W.K. Moore and A.S. Moore. Unfortunately, my husband had a heart attack two weeks ago and is going to have to undergo open heart surgery sometime in August or early September and he will be unable to travel. We were checking to see if we could transfer our tickets into our daughter's and her husband's names and let them go in our place. How do we go about making this change and is there a cost associated with changing the names on the tickets? We DO NOT want to cancel the tickets, just change the names. Thank you for your kind assistance. A.S. Moore

On June 5, [redacted], my son (Wyatt Wess) and I (Brian Wess) were scheduled to fly home on Flight [redacted] from VPS to LCK with a departure time around 1:30 pm. Upon arrival at the airport at 10:50 am, we waited in an outside line for nearly 2 hours without entering the building. Despite being informed that the flight was delayed by an hour, it was later canceled citing weather conditions, which seemed unjustified given the clear weather at the airport. I was disappointed by Allegiant's handling of the situation, with an employee hinting that the weather excuse was used to avoid providing accommodation for stranded passengers. After some logistical challenges, we managed to switch to a Nashville flight due to the long wait for the next available Columbus flight. Despite the assistance, I believe a refund for the portion of the trip not flown is warranted, considering the inconvenience and additional journey by car. I can be reached at [redacted] to discuss this matter further. Regards, Brian Wess

Confirmation B6NXQJ for Flight [redacted] on 6/14 from Myrtle Beach to Hagerstown, Maryland. My experience at the ticket counter in Myrtle Beach was disappointing. The staff member mistakenly checked in a bag that shouldn't have been, causing a delay. Despite trying to rectify the error, he struggled to do so efficiently. Upon reaching Hagerstown, my bag was missing as it was left behind in Myrtle Beach. Subsequent attempts to contact customer service have been unsuccessful. I believe a $50 refund on my credit card or an airline credit is warranted due to the inconvenience.

I had a concerning experience with the baggage handling during my recent flight from Myrtle Beach to Hagerstown. At the ticket counter, I was charged $50 for checking a bag that a nearby agent said didn't need to be checked. The confusion led to a failed attempt to reverse the charge as I was left waiting in line. Despite the assurance that my bag was on the flight, it was discovered to still be in Myrtle Beach upon my arrival in Hagerstown. The Station Manager assisted in locating the bag back at Myrtle Beach, and I noticed my travel companion's name on the baggage claim stub.

Hello, my name is Christopher Walker, and I am in need of a copy of my boarding pass for Allegiant Air Flight #[redacted] that departed on 6-12-[redacted] at 6 am from SFB to SGF. I originally accessed my boarding pass through the Allegiant app, but I am currently unable to retrieve it. I require the boarding pass due to a discrepancy with Avis rental car, who claim I did not return the car on the morning of the 12th. However, I did return the car at 4:30 am as agreed upon in the contract. Accompanied by my wife and four children, we flew out at 6 am on the same flight. The vehicle was left at SFB on the 12th, and in compliance with Avis instructions, I submitted the form at their after-hours drop-off location and parked the car in the designated return lot. Avis has confirmed the car's presence there. Despite this, Avis plans to charge me for additional days until they physically checked the lot on Friday the 18th. Thank you, Chris.

I was unable to provide my bank information before traveling to our vacation spot due to a canceled flight from Sanford, Florida to Key West on June 21. I am looking to receive the $[redacted].00 inconvenience fee as we incurred losses from canceling a rental car, a reserved fishing trip, and additional hotel costs. Unfortunately, the text link expired. Now that I am back home, I have access to my bank routing details. Our tickets need to be refunded as well; the confirmation number is B22DZ7 for $[redacted].00. I would appreciate it if customer service could resend the text link to my phone so I can promptly input my bank information. To reach me, my number is [redacted]. I am Shelly M. from Palm Coast, FL, at 52 Slocum Path, [redacted]. I would like to speak with customer service to resolve this matter.