Allegiant Customer Service Issues

Jane and Jim Brannon flew from Knoxville to Ft. Lauderdale on the 3/11 flight #[redacted]. Their return flight was scheduled for 3/18 on flight #[redacted], with a total round trip cost of $[redacted].00 including fees. Unfortunately, during their stay in Ft. Lauderdale, Jane injured her back and had to go to Holly Cross Hospital on 3/13 due to serious back pain. Despite no broken bones, her back did not improve, leading them to return to Knoxville on 3/22 on flight #[redacted], having to pay the full one-way fare. Jim Brannon believes they should not have to pay the full fare due to the unexpected medical issue and the influence of the coronavirus situation, including President Trump's national emergency declaration on 3/19 and beach closures on 3/22. Allegiant possibly announced policy changes regarding cancellations before their early departure. Jim Brannon is requesting a credit considering the unique circumstances surrounding their change in travel plans, and is eager for a prompt response.

I'm 70 years old, and I have a flight booked from SD to Florida on April 5th to bring my 93-year-old mom back to SD. We are both scheduled to return on April 19th. I would like to know if we can postpone or reschedule our flight to a later date due to the Coronavirus situation. I recall receiving an email stating that we could reschedule without any extra fees. Could you please guide me on the process and any associated costs for changing our flights? Thank you for your assistance.

I made a reservation for a flight #[redacted] from Jacksonville arriving on 3/6/[redacted] and departing on 3/16/[redacted] with Confirmation #9HTF7C. At 83 years old, I have an 87-year-old husband in Ohio. Concerned about the coronavirus, I decided to fly back earlier. I booked Flight [redacted] to depart on 3/13/[redacted] with Confirmation #9MMJXX. I emailed to notify you of the change upon my return home, and you confirmed it on 3/15/[redacted]. I haven't received any reimbursement details for the expenses incurred in changing my flight. Both bookings were paid for with my Discover Card. I would appreciate any information you can provide. Thank you for your help. Best regards, B. LaSalvia.

On March 1, [redacted], I booked a round-trip flight from North Central WV Airport to Orlando Sanford International Airport for a cruise departing Port Canaveral, Florida, on May 3, [redacted]. However, due to the cancellation of the cruise, I am seeking a refund. When attempting to request a refund on your website, I only see the option for a credit voucher valid for one year. Given the circumstances, I would prefer a full refund or a longer validity period for the credit voucher. The primary reason for requesting a refund is the age of my sister, 88, and myself, almost 75, which makes rescheduling uncertain. I am disappointed to have lost $[redacted].48 in this situation. I appreciate your attention to this matter and look forward to your response. Thank you, Jane B. 86 Bowers Drive Coalton, WV [redacted] Email: [redacted] Phone: [redacted] Confirmation #9M4VPR North Central WV Airport 4/30/20 to Orlando Sanford on 4/30/20, returning 5/14/20.

I need to cancel my flight from PGD to PVD on April 14, [redacted], at 9:00 am without affecting the reservation of my friend, Hope Fitton, who is still planning to travel. Can someone please assist me with this? Thank you for your help. - Eleanor A. Aldous.

I purchased Allegiant airline tickets and need to cancel due to the current Coronavirus situation. My confirmation number is 9L7VZ4 and includes a rental car. Living in Florida under a stay-at-home order with health issues exacerbating our vulnerability to the virus, I would like a refund on my credit card if possible. Uncertain about future travel plans due to health concerns and a tied-up resort booking through a timeshare, I am worried about possible expiration dates. I attempted to cancel online but was directed to speak with a representative. Unsuccessful in reaching Allegiant through the numbers I found, I am now looking for assistance or guidance. I appreciate any help. Thank you.

I booked a flight for Debra L. (one way) and Amanda B. & Alec L. (round trip) from Omaha, NE to Phoenix, AZ to bring my daughter Alexis back home early from college due to COVID. Alexis' school closed in AZ, so the trip in May isn't possible. I can't use the voucher because Alec now needs to complete his welding degree in August, and his school has shut down until then. Due to COVID, Amanda, a Nurse, can't travel as her work needs her back urgently. I'd prefer a refund over a voucher since I might need to change who accompanies Alexis in August if her school reopens. This situation with COVID-19 has disrupted all our plans; it's truly a mess.

On February 3, [redacted], I purchased two tickets for flight 9KRJPY for a trip to Ohio for our granddaughter's college graduation on May 2, [redacted], with my Discover Card ending in [redacted]. I reached out on March 20, [redacted], at 4:55 PM to cancel the flight. You provided a credit voucher #9KRJPY for $[redacted] and $[redacted]. I specified I wanted a full refund to my Discover Card, not a credit for a year ahead. Discover Card informed me you declined to refund the amount. I now have a credit voucher we can't use due to travel restrictions. Kindly remove the charge from my Discover Card and confirm this adjustment. Your prompt assistance is appreciated. Thank you, Mr. and Mrs. J. Gonzalez.

I recently booked a round-trip flight from CVG to Mesa, AZ due to a family emergency. I am immunocompromised and concerned about flying during the pandemic. We booked Allegiant because we were told every other row would be blocked and the middle seat would not be sold if we purchased a window and aisle seat. The website also mentioned passengers would receive PPE. However, upon boarding, all rows filled up and no safety measures were enforced. The stewardesses weren't wearing masks, and no PPE was distributed. I felt unsafe and disappointed by the lack of precautions. I urge the airline to honor their promises for my return flight and provide a full refund for the risk we were exposed to. Flight details: [redacted] on May 15 from CVG to Mesa, and return flight [redacted] on June 1 from Mesa to CVG. My name is Jim Taylor, and my wife is Dana Taylor. Confirmation number: 9NBC9R.

On Friday, we departed from Niagara Falls International Airport for a direct flight to Sanford Orlando Airport. Despite pre-paying for specific seats, upon boarding, we were informed there were no assigned seats. This cost me $80. Additionally, upon returning from Orlando International Airport to Niagara Falls, the supposed direct flight turned out not to be direct as paid for, leading to further seating issues costing an additional $[redacted]. This delay caused me to be late for work, resulting in a suspension. I am eager for a resolution and would appreciate a callback regarding this matter. My name is Thomas S. and I can be reached at [redacted]. I traveled with Sandra, and verification of our flights would be necessary.

I had to cancel our flight on May 25 due to COVID-19. Despite requesting a refund of $[redacted].47, we received a voucher instead. The flight was for myself, my husband, our daughter, and our two dogs. My husband, being in a high-risk group for the virus, is 88, diabetic, on oxygen, and wheelchair-bound. Our daughter was traveling with us to assist him, as his condition has deteriorated since we booked the flights a year ago. Our doctor advises against flying due to the severe risk my husband faces if he contracts COVID-19. Unfortunately, the voucher provided is of no use to us as we are unable to fly. We believe a refund of $[redacted].47 is fair given the circumstances. Thank you, M. Batchelor.

I have attempted several times to contact a live agent without success. I phoned before and after my flight multiple times, enduring over an hour of waiting each time only to be disconnected. Online chat support has also been consistently unavailable. My fiancé, K. McCain, and I, Tessa Harris, had a flight scheduled to depart for St. Petersburg, Tampa PIE airport today at 1:15 under the itinerary 9Q4GCF. I did not opt for Trip Flex for these flights. Despite living just 10 minutes away, road construction near the airport caused an unforeseen delay. A misstep by my Uber driver further prolonged the journey. I urgently need to reach my destination as my mother is hospitalized. The Allegiant Air crew at the airport confirmed I would not make the boarding time. Assistance is greatly appreciated.

I made a reservation with Allegiant on 2/6/20 for a flight on March 21, [redacted] but had to cancel due to Covid-19 on March 19. I tried calling Allegiant multiple times for a reimbursement but couldn't get through, so I cancelled online. However, I wasn't given the option for a refund. I then sent an email requesting reimbursement instead of a voucher as I wasn't sure if I could use it. I have not received a response to my email and have had no success reaching Allegiant by phone. I am hoping to receive a reimbursement of $86.00. My cancellation confirmation number is 9KWXS6 and the credit voucher number is CR8A7C-1D3C-473C-E316, expiring on 2/5/[redacted]. Thank you, L. Schmitt

In the autumn of last year, my family had plans to travel to Allentown, PA. Unfortunately, I had to cancel our flight due to a cancer diagnosis that required two surgeries. Despite providing Allegiant Airline with a letter from my cancer specialist at Moffitt Cancer Center in Tampa, FL, I was only given a credit to book a flight by August 15, [redacted]. Given the current COVID-19 situation with travel restrictions and quarantine mandates, it is impossible for us to make use of this credit. I kindly request a refund as I have ongoing medical appointments as a cancer patient throughout the year, and uncertainty about when we can travel again due to my health and recent personal losses. The voucher details are as follows: Medical exception Allegiant 9BQSRK, Voucher #: Cr9850-B3F5-39F3-DCB0 for $[redacted].00. Thank you for your understanding. Connie J. Burkholder, Sebring, FL.

As a dependent of a U.S. active duty military member, I am currently booking my flight. I am wondering if there are any additional steps I need to take to ensure I can bring my free carry-on. Even though the active duty member won't be accompanying me, I'm curious if I still qualify for the luggage benefits. I have flown with Allegiant on multiple occasions, and each time I have been allowed a free carry-on due to my father's military status.

I flew on Flight [redacted] from Fort Lauderdale to Norfolk on July 2, [redacted]. The flight departure was scheduled for 1:30pm but was delayed until 6pm. I received a text at 11:35am on July 2, informing me of the first delay to 4pm. Later at the airport, we were notified of another delay to at least 4:30pm due to an inbound flight delay from Ohio. Boarding only started at 5pm, and it was exceptionally slow. Despite no communication from the boarding agent, we later learned there was a seating issue with duplicate seat assignments. Upon boarding, the seats I had paid extra to reserve for my infant daughter, husband, and myself were already occupied by others. This caused chaos as everyone was seated wherever there was space. This situation was frustrating as we couldn't sit together, and the flight did not adhere to CDC guidelines with full occupancy. I originally chose this flight for the blocked seats, but it was not the case. I request a resolution for this experience, such as a travel credit or refund.

I purchased a round trip with an overhead carry-on bag for $40.00. I want to cancel the overhead carry-on bag for the trip. Could you please guide me through the cancellation process? Trip Details: Customer Name: JERRY LORD Booking Date: 08/04/[redacted] Confirmation Number: 9RFCNJ Flight Details: Departing Flight Information Date: Thu, Sep 03, [redacted] Flight #: [redacted] Departure Airport: Chicago Rockford International Airport (RFD) Departure Time: 09:47 AM Arrival Airport: Punta Gorda Airport (PGD) Arrival Time: 01:27 PM Passenger Name: GERALD LORD Seat Assignment: Not Assigned Priority Access: Not Assigned Under-Seat Personal Item: Free Checked Bags: 0 Overhead Carry-On Bags: 1

I am inquiring if Allegiant can assist in transferring our luggage to a United flight at Las Vegas due to a short layover preventing us from going to baggage claim. I am traveling with my 90-year-old father-in-law, who is recovering from a collapsed vertebrae and requires minimal travel time and prolonged sitting. The quickest route for us is Allegiant from Bellingham, WA to LAS, then a connecting United flight to Fort Myers with a layover in Houston. Despite the time constraints, we have three bags to check-in. We are willing to pay for Allegiant to transfer our luggage to United, even if it's not on the same flight, as I can collect it at Fort Myers airport later. Understanding if this is not standard procedure, I kindly request a special consideration given our circumstances. Thank you for your understanding. Sincerely, S. Sayegh.

Hello, I made a flight reservation for November 28th to visit Eugene, Oregon, using a voucher partially leftover from a previous canceled booking in August. Unfortunately, due to worsening COVID conditions, I had to cancel this upcoming flight. After canceling, I was only refunded $[redacted] to a new voucher on my MasterCard. As a regular Allegiant customer, I have faced flight cancellations due to my age and the ongoing pandemic. I am eager to visit my grandchildren and every dollar matters in my retirement. I request to also access the remaining $94 from the previous voucher. I plan to possibly use the voucher in early [redacted] if the situation improves. Thank you for addressing my concerns. Best regards, DK at [redacted]

My spouse and I traveled from Mesa Gateway to Glacier International on November 25th and returned from Glacier International to Mesa Gateway on November 28th. When checking in at Glacier International, the agent highlighted that we paid for checked bags and a pet cabin fee for both journeys. Upon seeing my military veteran status on my driver's license, the agent informed us that these services are complimentary for veterans and suggested contacting customer service for a refund.