Allegiant Customer Service Issues

I would like to request confirmation that my cancelled flight booking on 9/16/[redacted] for 10/17/19 - 10/24/19 (due to health reasons) with confirmation number 9CVNDS is non-refundable and does not offer credit for a future flight. While I received confirmation of it being non-refundable, I still require confirmation that no credit towards a future flight will be provided. This information is needed for a claim we are filing with our Visa for the charge of $[redacted]. We appreciate your prompt assistance in resolving this issue. Thank you. Diana & Ron J. Address: [redacted] Destiny Circle, Annapolis, MD [redacted]

I have encountered issues with my TSA PreCheck number not appearing on my flight tickets, causing inconvenience during security check-ins. Despite having my Known Traveler Number in my profile, it has not been reflected on my tickets. I am reaching out in advance of my upcoming flight on January 30 from ABE to SFB to ensure that my TSA PreCheck number is correctly included. This problem persisted during my last flight on December 28, [redacted], despite assurances that it would be rectified. I would appreciate a callback to address this matter promptly and have my TSA PreCheck number automatically added to my tickets without further inconvenience. As I frequently travel from ABE to SFB to visit my daughter and grandchildren in Daytona Beach, this issue is significant and impacts my travel routine. My confirmation number for the upcoming trip is 9HVZLY. I anticipate your assistance and thank you in advance. Regards, Anthony G. H.

I had a flight booked for December 18th to visit my grandmother who sadly passed away on December 21st. When I tried to change my flight from Ashville to Sanford on January 8th (flight [redacted]) and the return flight on January 9th from Sanford to Ashville (flight [redacted]), I accidentally canceled it online. I contacted a representative on the phone to discuss getting a credit, but they required my grandmother's obituary which wasn't available at the time. Now that it's accessible (Ruby Norris at Austin and Barnes Funeral Home Boone, NC [redacted]), I'm attempting to reach out to finalize the credit so I can fly to support my grieving grandfather in February. If there is anyone who can assist with this matter, please get in touch with me as soon as possible.

Hello, my name is Diane. I reside in Grand Forks, ND, where Allegiant Airlines operates. Last week, I booked a flight from Fargo, ND to Nashville, TN, assuming there were no direct flights from Grand Forks. However, I recently learned from the Grand Forks Airport manager that Allegiant now offers flights between Grand Forks and Nashville. Despite my online search not confirming this, I am interested in changing my current reservation from Fargo to Grand Forks for the dates of October 15th to October 22nd. Can you please clarify if Allegiant indeed serves the Grand Forks-Nashville route and assist me with transferring my booking accordingly? Thank you.

Hi, my name is Lisa P. I booked airfare with flight confirmation number 9jkq9w. After realizing I used the wrong credit card, I called Allegiant and spoke with customer service rep Jordan after a 45-minute hold. I explained the situation and requested to change my payment method without altering the flight. Jordan consulted his supervisor and informed me they could refund the initial payment and create a new reservation with the correct credit card, providing me with the new confirmation number 9jkspg. Despite the usual policy of receiving flight credit within 7 days, I was advised by Jordan's supervisor to proceed with the refund due to the payment adjustment. They mentioned it might take 7-10 days for the refund to process. Today marks the 9th day, considering the holiday earlier in the month. I would like to check the status of the refund. Please contact me at [redacted] or email me at [redacted] The booking date was January 10th.

Hi, I have a reservation for Saturday with Tripflex, but I would like to cancel it for now and possibly rebook in February. My name is Rosemary W. The reservation code is 9hxw6k. How can I rebook my travel using the voucher code provided after cancellation? My email is [redacted] Thank you.

Hello, my name is Shana C. and I have a flight booked from Florida to South Dakota on Wednesday the 5th. Regrettably, my purse was stolen, containing all my personal items and identification. I contacted the DMV in Sioux Falls, SD, my hometown, and they can provide a Clarence letter with my details, except for a photo. I need to clarify if I can use this letter as my sole identification for my upcoming flight. The trip goes directly from Tampa/Clearwater to Sioux Falls without any layovers. Thank you.

Flight [redacted] from IND to PIE left me in a predicament without running water in the restroom to wash off the soap due to a flu outbreak. Now stuck with soapy hands for the duration of the flight. On my return flight [redacted] from PIE to IND, I had my usual 15-inch laptop bag and CPAP machine, never an issue before without checking baggage. Surprisingly, this time, an agent at the counter insisted on a $50 fee unless I consolidated both items. Per my understanding, the CPAP doesn't count as a carry-on item, which I double-checked prior to my flight. Frustrated by the inconsistent enforcement of your policy, I seek a refund of the $50 charge imposed.

I have been trying to contact your customer service regarding a flight issue. I was scheduled to fly from Swiffer, Louisiana to Las Vegas on February 3rd, [redacted], but had to postpone due to family emergencies. Despite numerous calls and emails, I haven't been able to reach anyone for assistance. As a senior citizen, I am in desperate need and would greatly appreciate a voucher or any help to reschedule my trip. Please contact me at [redacted] or via email at [redacted] Thank you for your understanding.

I am a person with disabilities who faced denial from Allegiant Air regarding my service animal. Allegiant Air's compliance specialist, Michelle G., stated my service dog was too small to guide me due to my lack of peripheral vision in my right eye. Despite flying out of Florida, this decision was made in Las Vegas, NV which does not make sense. I paid a fee of $[redacted] for my dog to fly home with me, not for the money but for the treatment I received. I intended to fly with Allegiant in the future but after this experience, I am reconsidering. I have successfully flown with my service dog for nearly three years previously. I seek assistance in resolving this issue as the treatment I received via email was unacceptable. I am looking into contacting the ADA and possibly a lawyer for support. Dealing with this situation has exacerbated my anxiety due to my brain cancer diagnosis. I would caution others with disabilities against choosing this airline. - Candace E. M.

I asked for assistance at the gate on my ticket due to a knee surgery I had. The ticket agent called all the pre-boards and I walked up with the others, as I usually do when traveling with other airlines. She rudely looked at my ticket from your app and told me it didn't mention assistance, asking me to wait. I tried to show her a screenshot where I booked with special assistance, but she insisted. As I explored the app, I found a section for wheelchair assistance at the top right corner, which I showed to her. Although she initially missed it, she continued to be dismissive, mentioning my absence from the pre-boarding group. I highlighted my car handicap sticker, but she remained disrespectful. It was a disappointing experience and felt like discrimination against disabled individuals.

Allegiant Honors benefit for veterans. I bought round-trip flights for flight dates February 17th and return on February 27th. My confirmation number is 9J9S99. I did not receive credit for veteran service when booking online. At the airport, I presented all the required information, including my DD214 and ID, for verification. I would like a refund for my baggage cost. The airport representative has already submitted all the necessary information to your team. Please advise on how to proceed with receiving this refund. Thank you. James S.

I am inquiring about my booking with confirmation #9LFB6R. My sister's health is compromised due to various medical conditions, and she wished for a trip to Florida for a change in scenery. I have made notes on the reservation for wheelchair boarding, oxygen concentrator, and my role as her companion to assist. Due to concerns about the coronavirus and its impact on vulnerable individuals, I am worried her doctor might advise against travel. I have heard some airlines are offering cancellations without penalties. Could you please provide information on how Allegiance Airlines is addressing the coronavirus situation? I have invested $[redacted] and cannot afford to lose this money. I plan to contact customer service to discuss my options. Thank you.

I recently booked a ticket to visit my sister in the hospital in Lexington, KY. Due to her health conditions including pneumonia, COPD, and a weakened immune system, my family is advising against me flying there since it might be risky. They are concerned about the current situation with the coronavirus and her delicate health condition. Despite my recent booking to fly up and visit her, my family is now not in favor of me coming from out of state. My sister, who currently cannot speak due to a tracheostomy, needs me by her side. She has been hospitalized for the last four months, and I fear she is losing hope. I am worried about losing the money I spent on the ticket as it's not easy for me to come by. Is there a way for me to reschedule my flight for a later date when hopefully she improves and when the coronavirus is less of a threat? If not, can I cancel the booking without facing any financial penalties that would further strain me? I appreciate any guidance on this matter. Thank you. - V.D. from Melbourne, FL

I encountered issues while booking a flight from Tampa, FL to Allentown, PA. The screen cleared as I tried to apply a credit voucher. No confirmation email arrived, so I re-entered the details, voucher included. Upon completion, I received two confirmations. The first (Confirm # 9MHSLG) showed a base fare of $[redacted].70, but the voucher wasn't applied, totaling $[redacted].50. The second (Confirm # 9MHSTF) displayed a base fare of $[redacted].18, with the voucher reducing it to $[redacted]. However, the correct total should be around $[redacted], including a $60 luggage fee. My credit card now has incorrect charges due to this error. I have been unable to reach customer service by phone. Please rectify this issue promptly and provide a revised confirmation.

I am Charles P. Clarke. I was a passenger on flight [redacted] from Lexington, KY to Tampa, FL with a return flight scheduled on flight [redacted] from Tampa, FL to Lexington, KY on March 12th. Our confirmation number is #9BLRCP. We are seeking assistance in arranging credit or a refund for our return flight due to our change of travel plans related to the COVID-19 outbreak. Any help on this matter would be greatly appreciated. Thank you.

We were scheduled to depart for San Juan at 11:09 am but arrived earlier at 10:20 am. Upon our arrival, only two staff members were present at the check-in counter. After waiting for 15 minutes, we requested help to expedite our check-in process. Unfortunately, at 10:30 am, we were informed it was too late to board even though the flight was still on time and hadn't left yet. Subsequently, we had to book an alternative flight from MCO, causing us to lose a full day and land at 1 AM. Just 20 minutes ago, at 12:00 pm, we noticed that the Allegiance flight to San Juan was delayed by 20 minutes. Despite booking a new flight, driving to Orlando airport, going through TSA, and managing all that within the time frame, we were not able to check in with Allegiance. We request a refund for the original flight and compensation for the $[redacted] spent on the new flight, preferring reimbursement over flight vouchers. Kindly contact me promptly at [redacted].

I purchased a round-trip ticket from Orlando Sanford to McGee Tyson in Knoxville for myself and a ticket for my elderly mother to join me on the return flight. My concern is that my mother, who is 88 years old and suffers from COPD, asthma, and other medical conditions, is not in a suitable condition to fly given the current situation. Due to the anxiety arising from the constant news about the Coronavirus, we are looking to reschedule our trip to the summer or fall, when hopefully the flying conditions will be more favorable for her.

I recently received an email from the Allegiant CEO on March 22nd, [redacted], assuring safety measures during the coronavirus outbreak and promising no change fees. However, when I tried to change my return flight online at Allegiantair.com, a $75 change fee was unexpectedly added to my checkout total. I am looking to have my return flight changed without incurring any fees, as initially indicated. Also, I would like a refund for the price difference between my original return flight and the updated one. Thank you. Sincerely, Mike

I recently received an email from the Allegiant CEO yesterday, on Sunday, the 8th of March. The email highlighted their dedication to safety in light of the coronavirus situation, assuring customers that change fees would be waived. Following this, I visited Allegiantair.com, navigated to the "Manage Travel" section, and adjusted my flight dates, advancing my return flight by one week. However, during the checkout process, I noticed a $75 "change fee charge" along with the full price of a new ticket for the modified return flight. This contradicted the promise made in the CEO’s email. I am seeking to have my return flight changed without any additional charge as originally stated. Additionally, I would like a refund for the price difference between the higher cost of the original return flight and the lower cost of the updated return flight. Warm regards, M.