Received an email from Allegiant CEO yesterday (Sunday, the eighth of March) touting th...

GetHuman4440570's customer service issue with Allegiant from March 2020

Help with my Allegiant issue
Before contacting them, items GetHuman4440570 may need:
Name on booking, 6 Character booking reference, Email address used for booking, and Date of birth for passenger
The issue in GetHuman4440570's own words
Received an email from Allegiant CEO yesterday (Sunday, the eighth of March) touting their commitment to safety and, due to corona virus fears, promising not to charge a change fee. Went online to Allegiantair.com, clicked the Manage travel. button and changed my flight dates (moved return flight up by one week) Upon checkout, saw that a seventy-five dollar "change fee charge" had been added, as well as the full price for a new ticket for the updated return flight. What's up with that? What I want: I want my return flight changed at no charge (as promised). I want a refund of the difference between the higher cost of the original return flight and the lower cost of the revised return flight. Sincerely Mike

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Allegiant

Customer service issue
Reported by GetHuman4440570
Mar 9th, 2020 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 2320 others
0 customers following this

Timeline

GetHuman4440570 started working on this issue
Mar 9th, 2020 9:11pm
GetHuman4440570 shared this issue with others over email
Mar 9th, 2020 9:12pm

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