I am trying to submit a medical confirmation as to why we had to cancel reservation **G...

GetHuman-mmlruss's customer service issue with Allegiant from June 2019

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The issue in GetHuman-mmlruss's own words
I am trying to submit a medical confirmation as to why we had to cancel reservation **G*ZD. **I spoke with Customer relations on June ** to cancel the reservation because of the medical emergency for our son, Mathias G Russ. Matthias and MaryLou Russ are his parents and caregivers during this medical situation. Mathias is not able to travel at this time so we had to cancel the reservation. We hope to reschedule the trip later when he is able to travel.**How can I submit the medical evidence of the emergency situation? I was on hold over ** minutes just now and then disconnected at your end. Live chat was a wait of ** minutes and I missed it when they connected which was after more than ** minutes of hold and I was involved with another phone call.**I received an email saying send it to *****@***.com That connection gives me no way to submit anything other than just automatic cancelling. The email from The Allegiant Customer Service Team also states 'We will be in touch soon" will this take care of the medical reason for cancellation? Is there nothing I need to do to get a refund or voucher for this reservation?????**MaryLou Russ, ***-***-****

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Allegiant

Customer service issue
Reported by GetHuman-mmlruss
Jun 20th, 2019 - a year ago
I have an issue with Allegiant too
Fixed
Seen by 8 customers so far
Similar issue to 7420 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger

Timeline

GetHuman-mmlruss started working on this issue
Jun 20th, 2019 7:37pm
GetHuman-mmlruss indicated the issue is not fixed yet.
Jun 20th, 2019 11:41pm
GetHuman-mmlruss indicated the issue is not fixed yet.
Jun 20th, 2019 11:44pm
GetHuman-mmlruss indicated the issue is not fixed yet.
Jun 20th, 2019 11:47pm
GetHuman-mmlruss confirmed the issue is fixed. Hooray!
Jun 24th, 2019 8:51pm

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