I had a returning flight home with my wife on ******* Flight ** Confirmation **QXHMX fr...

GetHuman2327848's customer service issue with Allegiant from February 2019

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The issue in GetHuman2327848's own words
I had a returning flight home with my wife on ******* Flight ** Confirmation **QXHMX from Vegas to Shreveport departing at *:**pm. We boarded the flight approximately ** minutes before time to leave. The flight attendant informed us there would be a ** minute delay due to bad weather in Shreveport. After the initial delay we were told it would be another ** minute delay. After the second delay the passengers were advised to grab all luggage and exit the plane. After another ** minute delay they finally cancelled the flight. I approached the employee that made the announcement of flight cancellation and he gave me a card with a number of ***-***-**** and told me to call that number for a refund. I asked this employee if Allegiant could help us find another flight home and his response was "it was not his responsibility". After several more hours I was able to get a flight to San Francisco with a * *** hour layover and then a flight on American Airlines to Dallas arriving in Dallas at **:** am Saturday morning. I have tried numerous times to contact someone at the above mentioned number to no avail. I would like to discuss with a person either by phone or email a refund due to me. **I would like to note that when my Wife tried to get a refund using your automated system it cancelled our confirmation **QXHMX. **Your help in this matter would be greatly appreciated and this should be resolved as soon as possible. **Thank you, *Jay McInnis****-***-****
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Allegiant

Customer service issue
Reported by GetHuman2327848
Feb 28th, 2019 - 3 mons ago
I have an issue with Allegiant too
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Seen by 7 customers so far
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Timeline
GetHuman2327848 started working on this issue
Feb 28th 5:46pm