Checking into Sanford, Florida Flight **** on Saturday, February **, **** for a...

GetHuman2230410's customer service issue with Allegiant from February 2019

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The issue in GetHuman2230410's own words
Check in with a Dd*** ... Checking into Sanford, Florida Flight **** on Saturday, February **, **** for a *.** am flight to Milwaukee, Wisconsin. **Betsy was at the check in counter when we check in at *.** am. My husband greeted her with a smile and we both said Good Morning with no return response from Betsy we proceeded as to forward our drivers license, boarding passes and Dan's DD*** as we did in Milwaukee the week prior. **Betsy asked about the number of bags we were checking and requested to see my ID to which my spouse calmly shared with her that my name is on the DD*** as spouse and offered to show her the line. Betsy responded by flipping through the DD*** with great agitation and suddenly began speaking in Spanish to a coworker. **It was at this point that we became increasing aware of the length of the line forming behind us. This was quite embarrassing for us especially because we called ahead to discuss the policy, confirmed what we neede and successfully checked in at Milwaukee. We offered Betsy support in finding the needed information.**After ** minutes Betsy stated to us, "I will let you go this one time. " and handed us the policy for active duty highlighting and starring areas of the policy that simply did not pertain to our situation. **In summary, prior to this incident we gave enjoyed flying with you and very much appreciate all you do for all those who serve and have served our country. **Resolution for us is to have Betsy trained (or re-trained) in the following:***. Active Vs Veteran policy and procedures and their unique distinctions **. Treat all military with the respect they deserve**.Provide EACH customer with a smile and a greeting.**We hope that educating Betsy will result in other retired Veterans having a positive check in experience at Sanford airport. **Respectfully submitted,**Dan and Jodi Peternel
Betsy in check-in did not greet us and did not know procedure and protocol related to spouses and the DD***.
Betsy needs to be trained (retrained) in the following:***. Active and veterans military policy and procedure distinctions if each and where to find the required spousal information on a DD*****. Treat military customers with the respect they deserve**. Attend to customers with activities attitude including a greeting and smile at check in. **. Refrain from switching from English to Spanish when talking to coworker
We called ahead to verify your policy regarding spouses and DD*** to ensure we followed protocol. **We frequently recommend your airline.
We offered to show Betsy where to find the information on the DD***. She incorrectly stated that my name was only on there as nearest relative.**When she did not respond to my husband greeting Betsy with Good Morning. I offered an second opportunity by saying Good Morning as well to no avail.
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Allegiant

Customet service
Customer service issue
Reported by GetHuman2230410
Feb 18th, 2019 - 8 mons ago
I have an issue with Allegiant too
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Seen by 11 customers so far
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GetHuman2230410 started working on this issue
Feb 18th 3:18am