Our flight was canceled because we had trouble in air, burning smell, plane shaking vio...

GetHuman-lightslc's customer service issue with Allegiant from December 2018

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The issue in GetHuman-lightslc's own words
Our flight was canceled because we had trouble in air, burning smell, plane shaking violently. Finally landed with fire trucks behind us. They weren't sure they were gonna let us off at first. Then deboarded and canceled flight. Let us know they were NOT MAKING ANY ARRANGEMENTS and then left us! We had to rent a car and drive ** hours straight home. We lost wages and incurred additional costs and we were still shaken by air experience. We were refunded part of our flight which I had already notified our credit card that we would file complaint if not refunded. No other compensation was offered to offset additional costs to get home or even for scare in the air. Also the air stewardess in the back of the plane were VERY UNPROFESSIONAL, laughing at those who were trying to get off plane when landed and who were not As calm as they were. The head Stewardess in the front was very professional. I have tried to contact you through the emails I have from you to no avail. Please contact me ***-***-**** . I have already posted my experience and am having it shared. Amazing the number of patients I have that HAVE CONTACTED ME about my experience that Have seen it shared and cannot believe how it has been handled. They have shared they will not be flying Allegiant. Would like to update everyone that you made it right but so far do not see that! We have all receipts to share.*Katherine*L*****@***.com
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Allegiant

Customer service issue
Reported by GetHuman-lightslc
Dec 5th, 2018 - a mon ago
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Seen by 7 customers so far
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GetHuman-lightslc started working on this issue
Dec 5th, 2018 5:04pm