I booked a flight in April, and bought the insurance. Right after booking, I received a...

GetHuman1459304's customer service issue with Allegiant from October 2018

Help with my Allegiant issue
The issue in GetHuman1459304's own words
I booked a flight in April, and bought the insurance. Right after booking, I received a call that my mother took a turn for the worst, and I needed to get there sooner. I cancelled the flight online, and the message said that I would have the amount as a credit for another flight (apparently, the fine print said to get a full refund instead of a credit, you have to contact them by phone). They never sent me an email, so I don't have any information for the credit. I thought it would pull up on the my Allegiant app, but there was nothing there. I don't want to lose the $***. Who can I talk to that can make things right?

GetHuman1459304 did not yet indicate what Allegiant should do to make this right.

How GetHuman1459304 fixed the problem
I used your app and I am so incredibly thankful for your service! I am going to tell everyone about how great this service is!
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Allegiant

Customer service issue
Reported by GetHuman1459304
Oct 31st, 2018 - 2 years ago
Fixed
GetHuman1459304 shared how to fix
Seen by 10 customers so far
Similar issue to 2475 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger

Timeline

GetHuman1459304 started working on this issue
Oct 31st, 2018 5:57pm
GetHuman1459304 confirmed the issue is fixed. Hooray!
Oct 31st, 2018 6:30pm

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