I purchased flights for four individuals to fly from Orlando to New Orleans. The flight...

GetHuman-stppilet's customer service issue with Allegiant from September 2018

Help with my Allegiant issue
The issue in GetHuman-stppilet's own words
I purchased flights for four individuals to fly from Orlando to New Orleans. The flight was scheduled for April *, **** and it was flight ***. Plans changed and we had to cancel our trip. I purchased trip cancellation insurance and I have a voucher. However, Allegiant no longer offers service to MSY so I don't see how I would ever be able to use the voucher. How can I get a refund? The amount is $***.**. I have tried calling the customer service numbers listed online to speak to someone but I was unsuccessful.
GetHuman-stppilet did not yet indicate what Allegiant should do to make this right.
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Allegiant

Customer service issue
Reported by GetHuman-stppilet
Sep 22nd, 2018 - 3 mons ago
I have an issue with Allegiant too
Fixed
Seen by 5 customers so far
Similar issue to 2077 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger
Timeline
GetHuman-stppilet started working on this issue
Sep 22nd 7:56pm
GetHuman-stppilet indicated the issue is not fixed yet.
Sep 24th 12:00pm
GetHuman-stppilet indicated the issue is not fixed yet.
Sep 24th 12:01pm