We were a few minutes late for our flight Confirmation**H*WKM, flight ***. The informat...

GetHuman-aurorade's customer service issue with Allegiant from May 2018

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The issue in GetHuman-aurorade's own words
We were a few minutes late for our flight Confirmation**H*WKM, flight ***. The information I had received stated we were to arrive ** minutes early, then printed on the boarding pass was to arrive * hour early. So, that was the first discrepancy. The agent at the counter had us sign baggage tags that stated we were late. There was a one half hour delay in departure due to a "passenger count" discrepancy, so we failed to understand why the baggage could not have been loaded on our flight.**However, upon our arrival at the DesMoines airport, our baggage was not on the flight. We asked the baggage person to check to see if all the baggage was loaded. He suggested we go to the Allegient counter. Unfortunately, my husband is an amputee and it was too far of distance for him to walk and our ride was already waiting for us.**My husband is a military Retired Veteran serving ** years, a veteran of * wars, an amputee and insulin dependent diabetic caused from Agent Orange. He has PTSD and requires an emotional support animal. **The DesMoines Airport is a Six-hour round trip from our home. We are both Seniors and we need items that were in our baggage because we are driving to Indiana for our granddaughters college graduation.**How can we get our baggage to us expediously? We are thanking you in advance for ou cooperation in this matter.**Please respond at your earliest possible convenience.**Laverne Charles and Phyllis Jean Decker.
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Allegiant

Customer service issue
Reported by GetHuman-aurorade
May 17th, 2018 - 10 mons ago
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GetHuman-aurorade started working on this issue
May 17th, 2018 5:16am