Allegiant Customer Service Issues

I amended my reservations multiple times within 24 hours, using Trip Flex for the last two changes. I see charges for 4 cancelled trips on my credit card. I only received credit for one cancelled trip. I am uncertain why this occurred. I believed I followed the cancellation process correctly. I am distressed by the credit card charges. Can someone please assist me? This is my first experience with these issues, and I am seeking guidance. Thank you for your help! - Kristin Knoff McCoy

Confirmation Number: ROBIN KOHLER #T I needed to change my travel dates. For the change, I incurred $. per person per flight, totaling $, which was deducted. The remaining amount has been issued as a credit voucher. Initial Payment: Visa - // $. Total Paid: $ Therefore, the voucher should have been for $. minus change fees resulting in a $ credit voucher for my next booking. Interestingly, for my new reservation (T) I had already paid, but the voucher was not applied: Initial Payment: Visa - // $. Total Paid: $ As the voucher was not used, the full amount for the new flight was charged to my credit card, leading to an overcharge of $. I am now entitled to a refund for this excess amount.

I am encountering an issue with the payment method. Despite entering the correct details for my Visa Debit card multiple times, I keep receiving an error message saying the payment method does not match the card number. My husband also experienced the same problem with his Visa Debit card. I have spent the last hour attempting to resolve this. Your assistance in identifying and rectifying this issue would be greatly appreciated. Thank you.

Hello, I'm Robin Sebera. My flight with Confirmation #7J672P is scheduled for departure on Monday, May 21st and return on Monday, May 28th. I need to reschedule this flight due to a sudden emergency with my 92-year-old father, who requires my care at home. I am uncertain of the new travel date but am considering either later in June or sometime in July. Instead of canceling the trip, I would like to request a credit for future travel. I have all the necessary documentation to support my situation, but I am unable to stay on hold for long periods. Your help in this matter would be greatly appreciated. Thank you for your understanding. Robin Sebera

I bought four tickets on 05/15/[redacted], two for a flight from Raleigh-Durham to New Orleans on July 1st, and two for a flight from Destin, Florida to Raleigh-Durham on July 9th. My bank account was charged $[redacted] and $[redacted] for the total of 4 tickets. However, today, 05/16/[redacted], two more charges are pending for $[redacted] and $[redacted] each, amounting to $[redacted] in total. I did not authorize these additional charges, and I expect the excess amount to be refunded promptly. Please reach out to me regarding this issue.

We arrived a bit late for flight [redacted] with Confirmation#7H6WKM. The instructions we received initially said to be 45 minutes early, but the boarding pass stated we should be there 1 hour early, which was confusing. At the airport, the agent had us label our bags as late, despite a delay caused by a passenger count issue. Our luggage did not make it onto our flight to Des Moines. We requested a check on the baggage and were directed to the Allegiant counter, which was too far for my amputee husband to walk as he's a Veteran with various health issues, needing his belongings as we head to our granddaughter's graduation in Indiana. Desperate to have our items promptly delivered, given the long journey to retrieve them at the airport, your prompt attention to this matter is greatly appreciated. Thank you. - L.C. and P.J. Decker

I discovered that flight [redacted] on Friday got canceled when I attempted to check in today. My only choices were to cancel both flights and request a refund or reschedule to fly to Pittsburgh. The next available flight is on Monday, however, I must be there on Friday. The current flight prices are now three times what we originally paid. I received no notification of the cancellation, and Allegiant did not offer an alternative flight on Friday with another airline. I am unable to wait 80 minutes on hold while at work to speak with someone. I will also need to cancel the car rental. This level of customer service is unacceptable and naturally, I am very dissatisfied. I hope Allegiant can provide a solution to retain me as a customer.

I made a reservation with Allegiant Air for $69 but after declining the MasterCard offer, the price increased to $77 when I was transferred back to the reservation page. I've been trying to resolve this issue for 2 1/2 hours and have documented it with photos on my phone. I have attempted to contact four representatives, but the calls keep getting dropped. The other numbers provided by Allegiant Air either ring endlessly or give a busy signal. I am frustrated with the time it's taking to resolve this and the lack of customer service. Please contact me to discuss my reservation. My name is Tracie and my phone number is [redacted]. I had to change my travel dates due to the price discrepancy that occurred during booking. While I appreciate the low fares, my time is also valuable.

I have a few questions as this is my first time flying with my 15-year-old daughter. I have her birth certificate for identification but wanted to confirm if that's sufficient. We reserved seats with legroom due to her height, and I'm wondering if those seats are wider. I don't mind her encroaching a bit on my space since we'll be seated together. We have window seats reserved, and I'm unsure about putting the armrest down without causing any embarrassment. Do we need to reserve a seat belt extension as well? Lastly, I'm curious if flights from Myrtle Beach, SC to Kansas City, MO tend to be full or sold out. Thank you for your assistance.

On Sunday, June 17th, I called to add my niece to a flight from Louisville KY to St. Pete/Clearwater on June 20th. The representative mistakenly put my niece on the wrong flight. While trying to correct the error, the call got disconnected before I could get confirmation. The email I received suggests she made changes to my flight instead of just adding my niece. Although my credit card was charged for my niece's flight, I have not received confirmation that she was added to my flight on June 20th. I've been trying to reach customer service since Friday with long wait times and finally got through around noon on Sunday. I have spent hours on hold trying to resolve this issue.

I purchased round trip tickets for my mom to visit a friend in Florida for Mother's Day, but due to unforeseen health issues with her friend, we need to reschedule the trip. I am hoping Allegiant could waive the $[redacted] fee as the original tickets cost just a bit more. I am looking to rebook the flight for the end of October for a 5-day trip. I have struggled to reach customer service, waiting for over an hour before being disconnected. This situation has caused me a lot of frustration and stress. The passenger is Bonnie Good and my name is Melissa Sell. Please get in touch with me promptly via email at [redacted] or phone at [redacted]. I have also sent an email but have not received a response yet.

I purchased round-trip tickets for my mom, Bonnie G., to visit her friend in Florida for Mother's Day. Unfortunately, her friend's health issues are preventing her from traveling on the initial dates. I tried to change the flight online, but there is a $[redacted] charge, which I cannot afford. I've been attempting to reach customer service for days, but have been unsuccessful in speaking to a representative even after being on hold for over an hour before my call was disconnected. It has been a stressful situation, and I really need this resolved before I leave for vacation tomorrow. I don't want my mom to miss out on her trip. Please contact me, Melissa S., at your earliest convenience to assist with rebooking or obtaining a voucher. Thank you.

I purchased tickets for my mom's Mother's Day gift to visit a friend in Florida, but due to unexpected health issues, the visit had to be rescheduled. I have been attempting to contact Customer Service for weeks with no success. Multiple emails have gone unanswered, and I am feeling incredibly frustrated and stressed about this situation. I have already spent hours trying to resolve this issue, and if it is not resolved soon, I will need to reconsider using this airline in the future. This experience has been very upsetting, and I am disappointed with how it has been handled. The passenger is Bonnie G., and I am Melissa S., the ticket purchaser. Please contact me promptly at [redacted] or via email at [redacted] Thank you.

To Whom It May Concern, My name is Alicia E. I recently flew with Allegiant from New Orleans, Louisiana, to Cincinnati, Ohio, on flight #[redacted] (Confirmation #7khtbr) on Sunday, July 17. While the flight itself was pleasant, there was a delay in receiving our luggage that lasted for an additional 2.5 hours after landing. I have always valued Allegiant's customer service but was disappointed not to receive an apology for the inconvenience, aside from a brief announcement about the delay from the captain. I believe Allegiant can resolve this situation and offer my family and me some form of compensation. After landing in Cincinnati, we still faced a 2 hour and 15-minute drive back to Columbus where my elderly father-in-law was waiting to take us home late at night. Our children had stayed up late to welcome us back after a week away, and we were all exhausted from the journey. I hope Allegiant can address this issue promptly.

I reserved a flight on 4/9/18 and purchased Trip Flex for the first time flying out of Ogdensburg. After being informed via email on 6/20/18 that my flight was canceled without an explanation, I was given the choice to cancel for a full refund or reschedule from the same airports, which wasn't feasible due to my limited days off. Opting for a refund, I rebooked from Plattsburgh, resulting in the loss of two vacation days and causing issues with hotel and car rental plans. Despite receiving vouchers, I had to pay around $[redacted] more for the flights. Although I considered waiting, I didn't want to risk availability in Plattsburgh. Hoping for a refund of the $[redacted] price difference, I noticed flights available the following week for $55, leaving me dissatisfied with the additional cost. As a long-time customer of Agilent, I request a refund as a gesture to maintain our loyalty; otherwise, I'll explore alternative flight options in the future. Disappointed, [I initial] F.

Hello, I am Harold J. I bought five tickets for a flight from Stockton, California, to San Diego on July 2, [redacted]. My confirmation number is 7LLDDJ. I used my credit card for the purchase. One of the passengers, Stacey C., canceled all five tickets on June 26. Unfortunately, we were not aware that there would be no refund for the tickets. This has resulted in a $1,[redacted] loss for my family. I hope to receive a credit or refund for the unused tickets due to my mother's terminal illness. I am seeking assistance to either credit the tickets for a future date or refund our account. Our family has put in a lot of effort to plan this vacation, and I am hopeful that the airline can accommodate us in this difficult situation. If necessary, I can provide confirmation of my mother entering hospice. I appreciate your prompt attention to this matter. Thank you for your understanding. Best regards,

I intended to take my late mother on a trip to West Virginia last October, as it was her wish to visit her hometown once more. Unfortunately, she passed away before we could go on the trip. I received a credit voucher for $[redacted], valid until July 14, [redacted]. I believed I only needed to book a trip before the expiration date, not necessarily complete it by then. Now, when attempting to book a trip, I am informed the voucher expired on July 14, [redacted], even though that date has not arrived. There was no clear indication that trips had to be taken before the expiration date. I had thought only the booking needed to be made before July 14, [redacted].

Hello, I was scheduled to arrive in PA from FL on 7/5. Unfortunately, my two children and I experienced significant delays. We were stuck in the airport for over 5 hours and then on the aircraft for an additional 5 hours. We were eventually given the option to disembark, which we had to take as we had no way to get home from Allentown to W-B at 1 am. Additionally, our luggage was unavailable until Saturday when a new flight was arranged for us. When we returned for our flight on 7/7, there was another delay of about an hour. We had to buy clothes and dealt with unplanned expenses due to being stranded out of state for three extra days. I am requesting some form of refund or compensation for all the inconveniences we faced. I do not foresee flying again soon. Thank you. Laura P. [redacted]

My husband and I had booked tickets from Phoenix to Grand Rapids, MI. Unfortunately, my husband has been diagnosed with pancreatic cancer and needs to start chemotherapy immediately, coinciding with our travel dates. I am kindly requesting a refund instead of a voucher, as this trip was a one-time occasion for us, and we do not foresee any future travels. I have attempted to contact customer service via phone, enduring long hold times of 1 1/2 to 2 hours, and have also sent emails with no response. I am willing to provide any necessary documentation from his oncologist. Please, I await your prompt reply. My confirmation number is 7kwg72, and our travel dates were July 19 to July 26 from Phoenix/Mesa.

Allegiant Airlines left passengers stranded at Cincinnati airport for over 10 hours. Despite inquiries, no clear answers were provided about the delay. The flight was scheduled for 4:26 PM on 7/16 but as of 12:39 AM on 7/17, passengers are still waiting. Customer service initially cited weather delays in Florida and Cincinnati, which were later contradicted when it was mentioned that flight attendants were also an issue. This frustrating experience mirrors a previous delay on 7/13 when a flight arrived significantly late. Following a canceled flight, the option to drive four hours to St. Louis was presented with little regard for the inconvenience. Seeking a full refund for both tickets, dissatisfaction with Allegiant's service is evident. - J.B.