Hello*I am very surprised by the way a upgrade was recently handled in a highly unusual...

GetHuman-jdesaiwr's customer service issue with Alitalia from November 2018

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The issue in GetHuman-jdesaiwr's own words
Hello*I am very surprised by the way a upgrade was recently handled in a highly unusual way on my flight from JFK to Milan on Nov **ns at *:** pm. We asked to upgrade st the ticket counter and were told the upgrade from coach to economy comfort would be handled by the flight crew on board. When we we’re ready to take off, we weee told the upgrade would be in the amount of $*** dollars for both me and my husband. We gave them our credit card and never received a signature for signing. Instead, we just saw a charge for €*** euros - yikes - we never got the receipt to sign the charge - if this would have happened, we would have seen the difference in understanding and gone back to our seats in coach vs economy comfort. We have disputed the difference with American Express as this is highly unusual practice.
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Customer service issue
Reported by GetHuman-jdesaiwr
Nov 26th, 2018 - 10 mons ago
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