Dear sir*I received your reply regarding my damaged baggages ** pieces *It was a strang...

GetHuman-msmartec's customer service issue with Alitalia from August 2018

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The issue in GetHuman-msmartec's own words
Dear sir*I received your reply regarding my damaged baggages ** pieces *It was a strange one *You need to prove the damage at airport *I already told the responsible staff in Cairo air port to make a report for the damaged baggages *And she told me I will take photos for the damage on mobile phone *And you should send an e mail for Alitalia and gave me a printed paper include *Your web site **When I went on ** August to receive the *th baggage which was missed *And i told the employee in Alitalia office in Cairo airport about your reply *She told me that Alitalia prevent them to do such reports !!!!!!**She showed me the photos of damaged baggages On the mobile *Phone of the office **Don't make a report ..... *Why ???*It's strange instructions **You have to compensate me for these complete damage for the three baggages **Regards *Mohsen sedky *****************Flight AZ ***:Rome (FCO) - Cairo (CAI)
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Alitalia

Customer service issue
Reported by GetHuman-msmartec
Aug 9th, 2018 - a yr ago
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Timeline
GetHuman-msmartec started working on this issue
Aug 9th, 2018 11:56pm
GetHuman-msmartec indicated the issue is not fixed yet.
Aug 13th, 2018 4:19am
GetHuman-msmartec indicated the issue is not fixed yet.
Aug 13th, 2018 4:23am
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Aug 13th, 2018 4:25am
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Aug 13th, 2018 4:26am