Dear sir*I received your reply regarding my damaged baggages ** pieces *It was a strang...
GetHuman-msmartec's customer service issue with Alitalia from August 2018
Help with my Alitalia issue
Next: our robot will wait on hold for GetHuman-msmartec to get a Alitalia rep on the line!
Always use the GetHuman Phone tocall Alitalia. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-msmartec's own words
Dear sir*I received your reply regarding my damaged baggages ** pieces *It was a strange one *You need to prove the damage at airport *I already told the responsible staff in Cairo air port to make a report for the damaged baggages *And she told me I will take photos for the damage on mobile phone *And you should send an e mail for Alitalia and gave me a printed paper include *Your web site **When I went on ** August to receive the *th baggage which was missed *And i told the employee in Alitalia office in Cairo airport about your reply *She told me that Alitalia prevent them to do such reports !!!!!!**She showed me the photos of damaged baggages On the mobile *Phone of the office **Don't make a report ..... *Why ???*It's strange instructions **You have to compensate me for these complete damage for the three baggages **Regards *Mohsen sedky *****************Flight AZ ***:Rome (FCO) - Cairo (CAI)
GetHuman-msmartec did not yet indicate what Alitalia should do to make this right.
I have an issue with Alitalia too
How GetHuman-msmartec fixed the problem
We are waiting for GetHuman-msmartec to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.