GetHuman2598352's customer service issue with Aliexpress Service from March 2019
Help with my Aliexpress Service issue
The issue in GetHuman2598352's own words
I was trying to get the phone repaired in the beginning but oukitel weren't helping at all so I just want my money back for a phone that worked for about * months then just stopped working. ... I have spoken to your live chat and my issue wasn't resolved. I bought a product with ** months guarantee and after a little less than * months it stopped working. your team told me that the buyer protection was over so I couldn't do anything about it. Why give a ** month guarantee if you're not going to honour it?*I have already decided I will never have anything to do with Oukitel again and I will make sure nobody I know knows about my experience. I am relying on Ali Express to see reason. I haven't ordered anything from you in the past months because I find Wish and Amazon more reliable when there is a problem with an order. If this isn't sorted to my satisfaction I will delete my account and only shop from them and let everyone I know about that experience as well.
The phone has ** month guarantee and they refused to honour the guarantee
I want my money back for the phone, if I don't get my money back then I won't be buying anything else from oukitel or Ali express again.
I have used Ali express for a couple of years and had a couple of problems in this time and I've received help from a couple of sellers my Ali express had never actually help me resolve any of my issues they just talk like they want to help but do nothing
I tried to get the phone fixed locally but the repair will cost more than the phone and oukitel refused to pay for it.
I have an issue with Aliexpress Service too
How GetHuman2598352 fixed the problem
We are waiting for GetHuman2598352 to fix the problem and share the solution with the rest of us customers.
Please help with my Aliexpress Service issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.