GetHuman2598352's customer service issue with Aliexpress Service from March 2019
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I was trying to get the phone repaired in the beginning but oukitel weren't helping at all so I just want my money back for a phone that worked for about * months then just stopped working. ... I have spoken to your live chat and my issue wasn't resolved. I bought a product with ** months guarantee and after a little less than * months it stopped working. your team told me that the buyer protection was over so I couldn't do anything about it. Why give a ** month guarantee if you're not going to honour it?*I have already decided I will never have anything to do with Oukitel again and I will make sure nobody I know knows about my experience. I am relying on Ali Express to see reason. I haven't ordered anything from you in the past months because I find Wish and Amazon more reliable when there is a problem with an order. If this isn't sorted to my satisfaction I will delete my account and only shop from them and let everyone I know about that experience as well.
The phone has ** month guarantee and they refused to honour the guarantee
I want my money back for the phone, if I don't get my money back then I won't be buying anything else from oukitel or Ali express again.
I have used Ali express for a couple of years and had a couple of problems in this time and I've received help from a couple of sellers my Ali express had never actually help me resolve any of my issues they just talk like they want to help but do nothing
I tried to get the phone fixed locally but the repair will cost more than the phone and oukitel refused to pay for it.
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