I need to be able to open a second dispute. I was unable to get a satisfactory result f...
GetHuman2468704's customer service issue with Aliexpress Service from March 2019
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The issue in GetHuman2468704's own words
I need to be able to open a second dispute. I was unable to get a satisfactory result from the seller after many messages for the purchase of a drill that no longer functions because the supplied rechargeable battery died after the first day of use.*Order ID: ***************This problem has occurred because there was a previous dispute when the item arrived missing one rechargeable battery (the original order was meant to supplied two batteries). This was resolved with a partial refund of $**. Subsequently the remaining battery failed and I was not able to open anther dispute.*I was hoping the item would be covered by some sort of basic warranty. In communicating with the seller it appeared the he*she was prepared to compensate but there has not been any progress for a long time.**I would like this resolved.*Thank you for the opportunity to explain my case.
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