I can't log into my account and customer service doesn't help at all.
GetHuman-courtli's customer service issue with Aliexpress Service from February 2019
Help with my Aliexpress Service issue
First: share to improve GetHuman-courtli's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Aliexpress Service help.
Before contacting them, items GetHuman-courtli may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-courtli's own words
I logged into the app to mark that I received part of my order. When I opened the app I got signed out of my account and when I tried to log back in they told me that my account didn't exist. I found a way to enter my order number and find out what account it was linked to and it was linked to the account that they told me didn't exist. I tried to log in again using different passwords and finally I decided to try making a new account with my original email address. When I tried to register, they told me that the account already existed. I already tried customer service multiple times but it doesn't allow me to put in my own questions or talk to an actual person, Instead it makes you choose from lists of other peoples questions. I want to be able to log into my original account and have my shipping information back.
This was especially frustrating because customer service isn't any help in trying to solve problems that haven't already been solved. Also, I tried the app and website and on both, it would tell me that my account didn't exist but when I tried to create a new account using the same email, it told me that the account already existed.
They could make this write by allowing me to sign into my original account and giving me all of the information involving my purchases and shipments. And there are tons of things they could do to fix their horrible customer service.
I have an issue with Aliexpress Service too
How GetHuman-courtli fixed the problem
We are waiting for GetHuman-courtli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.