I placed an order with MANNE Store on **th Feb for a pair of sandals O*N...

GetHuman2306055's customer service issue with Aliexpress Service from February 2019

2 views | 14261 similar | 0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman2306055's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2306055's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2306055 will want to follow the link below to head to their help center. We will check on GetHuman2306055 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2306055 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2306055's own words
I placed an order with MANNE Store on **th Feb for a pair of sandals O*N ************** .** I have since received a message from the supplier asking for an extra payment for freight.** ( "Dear friend, we have check your address, it is a faraway shipment way to your address.so it need takes more shipping fee to send . hope you could add more $*.* shipping fee for the shipping company? please buy this link so that the shipping company can send as soon as possible.*https:**www.aliexpress.com*store*product*add-shipping-fees-*-*-dollars********************.html?spm*****.********.*******.*.*f***bfcryN**H** At the time of ordering this item the website states free postage to Australia. I have sent an email advising that the website states free postage and have not received any reply. I have since sent * more emails regarding the status of this order and there has been no reply.**Please advise the next step in regards to securing this item that I have purchased.

GetHuman2306055 did not yet indicate what Aliexpress Service should do to make this right.

How GetHuman2306055 fixed the problem

We are waiting for GetHuman2306055 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2306055 fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman2306055
Feb 26th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14261 others
0 customers following this

Timeline

GetHuman2306055 started working on this issue
Feb 26th, 2019 4:32am