How to raise dispute when the material not received in ** days , there is no provision...

GetHuman2226819's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman2226819's own words
How to raise dispute when the material not received in ** days , there is no provision in the dispute class for the non receipt of material with in reasonable period or on cancellation of shipment. Poor customer like me has no clue for this.*Order No.***************Dated ****-**-***USD **.***CANCELLED ON ****-**-***The dispute says that I need to return the material with in * days or else alliexpress will automatically pay to the seller. Fine you have no system for the non receipt of material dispute and you will conclude that I have received and pay the ** usd to the seller for the non shipment of the material.*Who’s money is this. Refund my usd **.**. Explore with the seller about the shipment for the order mentioned above. Do not make the payment to the seller. This is my money refund. Also creat provision in the dispute colum to refund the money in case seller failed to deliver the material.
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Aliexpress Service

Customer service issue
Reported by GetHuman2226819
Feb 17th, 2019 - 8 mons ago
I have an issue with Aliexpress Service too
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GetHuman2226819 started working on this issue
Feb 17th 1:35pm