How to raise dispute when the material not received in ** days , there is no provision...
GetHuman2226819's customer service issue with Aliexpress Service from February 2019
Help with my Aliexpress Service issue
First: share to improve GetHuman2226819's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2226819's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2226819 will want to follow the link below to head to their help center. We will check on GetHuman2226819 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2226819 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2226819's own words
How to raise dispute when the material not received in ** days , there is no provision in the dispute class for the non receipt of material with in reasonable period or on cancellation of shipment. Poor customer like me has no clue for this.*Order No.***************Dated ****-**-***USD **.***CANCELLED ON ****-**-***The dispute says that I need to return the material with in * days or else alliexpress will automatically pay to the seller. Fine you have no system for the non receipt of material dispute and you will conclude that I have received and pay the ** usd to the seller for the non shipment of the material.*Who’s money is this. Refund my usd **.**. Explore with the seller about the shipment for the order mentioned above. Do not make the payment to the seller. This is my money refund. Also creat provision in the dispute colum to refund the money in case seller failed to deliver the material.
GetHuman2226819 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman2226819 fixed the problem
We are waiting for GetHuman2226819 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.