I purchased a $*.** product (Rovtop integral tripod) through AliExpress with one of the...

GetHuman-pbafl's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman-pbafl's own words
I purchased a $*.** product (Rovtop integral tripod) through AliExpress with one of their sellers. Upon receiving the product I was not satisfied as it was not as described. I wrote to the seller who offered to resend another one. I informed the seller sending another one would not resolve the issue as the product does not work as described. I provided photos and video. Because I did not receive feedback after a few days, I emailed the seller I would be putting in a dispute which indicated for the seller to provide me a pre-paid label to return the item. The seller agreed to the dispute and provided his address but not a pre-paid label. The dispute system indicates I only have * days left to mail the product back in order for the funds to be refunded. I wrote to the seller again informing him it would cost me $**.** US dollars which is almost * times the cost of the product. I am still waiting for a pre-paid label per my dispute request and would like a full refund. I’ve gone to aliexpress automated help center and have been going in circles.
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Aliexpress Service

Customer service issue
Reported by GetHuman-pbafl
Feb 17th, 2019 - 8 mons ago
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GetHuman-pbafl started working on this issue
Feb 17th 10:29am