I ordered many products,especially snickers with aliexpress and this is the first time...

GetHuman2212478's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman2212478's own words
I ordered many products,especially snickers with aliexpress and this is the first time this is happening to me. The snickers already arrived in Macedonia and now they are asking for personal informations like bank account from which l bought the snickers and they want to charge me a fee for receiving snickers from you. They won't send me the product on my home adress untill l pay **% from the price l payed to you for my snickers. It's in the post office. I would like to know why this is happening? How is that my product is not arriving at my adress? It doesn't say under your product that l may be charged more than the price l already payed. Order lD is **************.*Thank you!
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Aliexpress Service

Customer service issue
Reported by GetHuman2212478
Feb 15th, 2019 - 8 mons ago
I have an issue with Aliexpress Service too
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Seen by 6 customers so far
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Timeline
GetHuman2212478 started working on this issue
Feb 15th 8:49am