In reference to order number ****************The seller of this provided false return s...
GetHuman-adamrwol's customer service issue with Aliexpress Service from February 2019
Help with my Aliexpress Service issue
GetHuman-adamrwol's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-adamrwol will want to follow the link below to head to their help center. We will check on GetHuman-adamrwol later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-adamrwol may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-adamrwol's own words
In reference to order number ****************The seller of this provided false return shipping information and there was no way for me to ship the item back. I then tried to contact the seller and they never responded to me. I also chatted with an Ali representative who assured me they would take care of the shipping address problem, the representative never even followed up with me. Now the transaction has been closed which mean the funds get released to the seller. This issue needs to be fixed as I have been trying to work with the seller and Ali to get a refund after I was sent a broken product. I need my money back and am appalled at the amount of time I have had to spend trying to get my money back after being sent a broken and obviously untested product.
GetHuman-adamrwol did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-adamrwol fixed the problem
We are waiting for GetHuman-adamrwol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.