In reference to order number ****************The seller of this provided false return s...

GetHuman-adamrwol's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman-adamrwol's own words
In reference to order number ****************The seller of this provided false return shipping information and there was no way for me to ship the item back. I then tried to contact the seller and they never responded to me. I also chatted with an Ali representative who assured me they would take care of the shipping address problem, the representative never even followed up with me. Now the transaction has been closed which mean the funds get released to the seller. This issue needs to be fixed as I have been trying to work with the seller and Ali to get a refund after I was sent a broken product. I need my money back and am appalled at the amount of time I have had to spend trying to get my money back after being sent a broken and obviously untested product.
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Aliexpress Service

Customer service issue
Reported by GetHuman-adamrwol
Feb 6th, 2019 - 4 mons ago
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GetHuman-adamrwol started working on this issue
Feb 6th 10:01pm
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Feb 6th 10:02pm