I had made a return-post via SmartPac of Singpost, the Tracking number is SM*********SG...
GetHuman-lengyap's customer service issue with Aliexpress Service from January 2019
Help with my Aliexpress Service issue
First: share to improve GetHuman-lengyap's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lengyap's next move: try the Aliexpress Service help center again.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lengyap will want to follow the link below to head to their help center. We will check on GetHuman-lengyap later to make sure it's all set or try to help escalate.
I had made a return-post via SmartPac of Singpost, the Tracking number is SM*********SG. It is addressed to seller's Singapore P O Box *** at Changi Airfreight Center. The Tracking number had also been provided to seller.*The media player I ordered and received (order no. **************) could not be operated or played.*Up till today, I have been receiving mixed information and advises from AliExpress via my email, from Customer Care Officer whom I communicated with, as well as from the seller directly. In additions, I have twice received email from AliExpress reminding me to "provide tracking details" by *********, as otherwise, payment will be released to the seller and the case is consider closed". I wonder what is actually the "tracking details" (other than the order number, the tracking number and seller's Singapore P O Box ***, which I have already provided. I am very worried about this statement. *Last night I chatted with a lady staff (name?) who had kindly said she would just initiate a claim for my case and that she would "save" our chat so that I would not need to repeat and explain my case each time I communicate with customer service of AliExpress.*Hence, I would really appreciate if a clear status can be advised to me.
GetHuman-lengyap did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-lengyap fixed the problem
We are waiting for GetHuman-lengyap to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.