I had made a return-post via SmartPac of Singpost, the Tracking number is SM*********SG...

GetHuman-lengyap's customer service issue with Aliexpress Service from January 2019

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The issue in GetHuman-lengyap's own words
I had made a return-post via SmartPac of Singpost, the Tracking number is SM*********SG. It is addressed to seller's Singapore P O Box *** at Changi Airfreight Center. The Tracking number had also been provided to seller.*The media player I ordered and received (order no. **************) could not be operated or played.*Up till today, I have been receiving mixed information and advises from AliExpress via my email, from Customer Care Officer whom I communicated with, as well as from the seller directly. In additions, I have twice received email from AliExpress reminding me to "provide tracking details" by *********, as otherwise, payment will be released to the seller and the case is consider closed". I wonder what is actually the "tracking details" (other than the order number, the tracking number and seller's Singapore P O Box ***, which I have already provided. I am very worried about this statement. *Last night I chatted with a lady staff (name?) who had kindly said she would just initiate a claim for my case and that she would "save" our chat so that I would not need to repeat and explain my case each time I communicate with customer service of AliExpress.*Hence, I would really appreciate if a clear status can be advised to me.
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Aliexpress Service

Customer service issue
Reported by GetHuman-lengyap
Jan 24th, 2019 - 3 mons ago
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