I had problems with this item from the beginning. The seller tried everything that was...

GetHuman-iulianlo's customer service issue with Aliexpress Service from January 2019

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I had problems with this item from the beginning. The seller tried everything that was possible to pass the period during which can open the case. This is the message the seller sent me ''If your radio have any problem, please don’t worry. **% problem from install mistake or use mistake. please send a short video of problem to our wechat. we will help you solve problem. if we can't solve problem finally, we will pay all loss for you , you will no any loss forever. please don't turn on dispute before contact with us, because if order turn on dispute, aliexpress will do the order, and buyer maybe loss dispute. please give us chance solve problem. Thank you very much'' I tried to solve everything with the seller but we have not reached a happy end result. You have all the details in email and correspondence with the seller.now I am unable to open a case. That's why I ask for your help. especially that I got in touch with Eva in direct chat. She promised to make a complaint to you about my case. Regards Julian Logofetescu
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Aliexpress Service

Customer service issue
Reported by GetHuman-iulianlo
Jan 15th, 2019 - 9 mons ago
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