in November I placed an order. Next day it was cancelled. Chased for weeks no money or...

in November I placed an order. Next day it was cancelled. Chased for weeks no money or product. Opened dispute which Ali express found in favour of seller as he said he’d sent it. It eventually arrived. Relief except on opening, it was not as described- delicate fabric covered in sticky tape, most of the stones on the fabric had fallen off. I was told the dispute had been closed so that’s it. Seller said yes he can see from pictures that it’s not as described but he’s got his money now so he’s doing nothing. This is wholly unfair. Ali express has made it so hard and frustrating to find a solution here, no live chat only robotic Eva. What do I do.