I selected ladies wedges and paid **.** $ dated ** th September****.but they failed to...

GetHuman-sheelacn's customer service issue with Aliexpress Service from January 2019

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I selected ladies wedges and paid **.** $ dated ** th September****.but they failed to send the item within time and also they replied me that they cannot send the item. So they were ready to refund the amount. I accepted. Then they didnt refund the amount and replied me that our dispute was over. But I contacyed Alibaba Express thru msges and get reply that Alibaba is responsible and they will refund the amount before the end of December ****.but still i dont get my refund. Pls help me to getmy refund plz
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Customer service issue
Reported by GetHuman-sheelacn
Jan 7th, 2019 - a mon ago
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GetHuman-sheelacn started working on this issue
Jan 7th 2:52pm
GetHuman-sheelacn confirmed the issue is fixed. Hooray!
Jan 7th 2:58pm