I ordered an iPhone * through a supplier on AliExpress. I received the box opened and w...

GetHuman-neljedda's customer service issue with Aliexpress Service from January 2019

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The issue in GetHuman-neljedda's own words
I ordered an iPhone * through a supplier on AliExpress. I received the box opened and without the phone inside. *Initially I thought it was stolen in the post, so they asked for an official document from the Sri Lankan post office to prove the package arrived without the phone. *I got the official document on * occasions as Aliexpress didn't want to accept it, as the Sri Lankan postal does everything manually, without a database system. Aliexpress closed my dispute without a refund. **Here comes the twist: After further investigation, I noticed the weight on the registered parcel showed ***g. When I received the parcel and weighed it at the post office, the weight was ***g, therefore nothing had been removed from the parcel between the time it was issued to the courier and when I received it. **I have presented this evidence to them where its clear as day that no phone was in the box when it was being sent to me, but they won't analyse the evidence, since they've now already released the money to the supplier without thorough investigation. **I have also created a PDF where all the evidence is made clear. **Any help will be greatly appreciated.
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HOW DO I SEARCH FOR MY SUPPLIER ON ALIEXPRESS...I have ordered a phone from Aliexpress and the shipping method was Aliexpress sta...
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Aliexpress Service

Customer service issue
Reported by GetHuman-neljedda
Jan 5th, 2019 - 4 mons ago
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GetHuman-neljedda started working on this issue
Jan 5th 4:33pm