Der Sir*Madam,**I ordered storage boxes from Homey Houseware on **th Oct **** (order ID...

GetHuman-anikosz's customer service issue with Aliexpress Service from December 2018

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Der Sir*Madam,**I ordered storage boxes from Homey Houseware on **th Oct **** (order ID: ************** Tracking no LZ*********CN,logistics company: ePacket). After a while when I tracked my order, the system said *sucessful delivery”. When I realized that, I immediately wrote to the seller and ask him*her to check this status, because I have not recieved my order. The seller did not answered. *I tracked againg, system showed me my package is at Hungrian Post Office from **th Oct. I contacted the Hungarian Post Office, told the tracking number&order number too, but they said it is not exist in the system. *After it I wrote to the seller again, it did not answered. I tried to ask help from Customer Service, there is a chat robot Eva, so I told my problem( and wrote the seller again, for the third time..no answer) Eva said on time delivery belongs to my package so I have to be patient until **th December and wait. Okay I was waiting but nothing happened. I wait another day, because **th Dec is working day in Hungary...but nothing happened. *Today (**th Dec) I tried the customer service”s chat robot Eva again, and wrote that I have not received my boxes.Eva answered me please understand cutomer buyer protection is over. So it means there is no help for me???!!*My doubts:**.*Time of order is **th Oct, according to the system my package was in Hungary on **th Oct. I do not think so that ** days would be enough for sucessful deivery to Hungary. So that is incorrect information**.*I am very angry because the Seller is keep no answering me. I wrote him*her * times. If you want I can send you print screen**.*I do not belive there is no help for me. Seller does not answer, Eva writes usual informations. Really? Nobody help me? *I would be very very thankful if somebody would answer my complain and send my money back.*Your early answer would ne highly appreciated.*Br. *Anik*
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Customer service issue
Reported by GetHuman-anikosz
Dec 16th, 2018 - 2 mons ago
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GetHuman-anikosz started working on this issue
Dec 16th, 2018 9:24am
GetHuman-anikosz confirmed the issue is fixed. Hooray!
Dec 16th, 2018 9:25am