Good morning,*I have recently placed an order with Ali express for a smartwatch.*Order...

GetHuman-rfbmarti's customer service issue with Aliexpress Service from December 2018

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The issue in GetHuman-rfbmarti's own words
Good morning,*I have recently placed an order with Ali express for a smartwatch.*Order N. *************** ordered on **-**-****. unfortunately, your supplier didn't include my full address on the package and the delivery failed. I have made any attempts with the UK post office to retrieve and get my parcel, but due to the lack of address information, the parcel has now been returned back to the sender. I have attempted to get to a friendly agreement with the supplier, but all I am getting is that I need to contact the Post office and I have explained that I have now done all that I am allowed to do and I cannot get the package back anymore. I have asked for a refund and that is all I want now, it was for a Xmas present, but to the time and availability, I just need the money so I can spend that amount on another item for Xmas. In my understanding I have not failed with my part of the agreement, I supplied my full address and paid in full for my purchase, however, the supplier failed to send the package with my full address and therefore that led to the failure of the delivery.*Can you help me asap?*Thanks *Rui Martins
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Aliexpress Service

Customer service issue
Reported by GetHuman-rfbmarti
Dec 5th, 2018 - 2 mons ago
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Dec 5th, 2018 10:34am