Good morning,*I have recently placed an order with Ali express for a smartwatch.*Order...

GetHuman-rfbmarti's customer service issue with Aliexpress Service from December 2018

2 views
 | 
8801 similar
 | 
0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman-rfbmarti's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rfbmarti's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rfbmarti will want to follow the link below to head to their help center. We will check on GetHuman-rfbmarti later to make sure it's all set or try to help escalate.
The issue in GetHuman-rfbmarti's own words
Good morning,*I have recently placed an order with Ali express for a smartwatch.*Order N. *************** ordered on **-**-****. unfortunately, your supplier didn't include my full address on the package and the delivery failed. I have made any attempts with the UK post office to retrieve and get my parcel, but due to the lack of address information, the parcel has now been returned back to the sender. I have attempted to get to a friendly agreement with the supplier, but all I am getting is that I need to contact the Post office and I have explained that I have now done all that I am allowed to do and I cannot get the package back anymore. I have asked for a refund and that is all I want now, it was for a Xmas present, but to the time and availability, I just need the money so I can spend that amount on another item for Xmas. In my understanding I have not failed with my part of the agreement, I supplied my full address and paid in full for my purchase, however, the supplier failed to send the package with my full address and therefore that led to the failure of the delivery.*Can you help me asap?*Thanks *Rui Martins
GetHuman-rfbmarti did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-rfbmarti fixed the problem
We are waiting for GetHuman-rfbmarti to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Aliexpress Service email you?
This email address isn't valid
Follow this issue
See how GetHuman-rfbmarti fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman-rfbmarti
Dec 5th, 2018 - 2 mons ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 2 customers so far
Similar issue to 8801 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-rfbmarti started working on this issue
Dec 5th, 2018 10:34am