Order ID ***************Why did AliExpress make judgement without reading my messages w...

GetHuman-voxasia's customer service issue with Aliexpress Service from November 2018

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The issue in GetHuman-voxasia's own words
Order ID ***************Why did AliExpress make judgement without reading my messages with seller?*Seller had agreed to replaced faulty parts after weeks of negotiation but AliExpress dispute settlement put up only their own offer option which is totally unacceptable.*I'm very disappointed with the way this is handled, because I'm offered **% value of a faulty unit which cannot be use as settlement.*Because of this bad decision from AliExpress dispute settlement. I decided not to compromised on any quality issues and appealed to return all * units (* faulty unit and * working units but all have fast battery drain problem) for a full refund on all * units. Seller had agreed in our messages, but AliExpress dispute settlement rejected the appeal. Now I not so sure whether seller will refund if I proceed to returning the products. Kindly advice.*Seems that the person who handle this dispute case make decision without reading my messages with seller.**Lately I had also experienced several cases of non delivery for my order, the time wasted in waiting and requesting for refund is causing me further unnecessary disappointment beside some lost in exchange rate. Maybe it is better for me to stop buying and wait for all items ordered to be cleared and review the number of non delivery and faulty products before considering any future purchase.

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Aliexpress Service

Customer service issue
Reported by GetHuman-voxasia
Nov 28th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8247 others
0 customers following this

Timeline

GetHuman-voxasia started working on this issue
Nov 28th, 2018 2:22am

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