I ordered a cell phone and it came broken. The seller admitted it was his mistake. Alie...
GetHuman1633746's customer service issue with Aliexpress Service from November 2018
Help with my Aliexpress Service issue
First: share to improve GetHuman1633746's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1633746's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1633746 will want to follow the link below to head to their help center. We will check on GetHuman1633746 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1633746 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1633746's own words
I ordered a cell phone and it came broken. The seller admitted it was his mistake. Aliexpress offered me two options: *. partially refund* *. fully refund, but I have to pay shipping. I chose option *. *Then I received email telling me the agreement has been reached, which was I ship the cell phone back (with a tracking number), then the seller gives me a refund. It was not my option! I asked CanadaPost for a quote for the shipping with tracking number, and it turned out to be $**. I refused to pay the shipping, but the calender was counting down and the seller wouldn't respond to my email. If I don't ship it out I won't get refund. *I have two questions here:**. The seller and I didn't reach agreement! I chose partially refund and not return the item. The seller chose the return and fully refund.***. I didn't do anything wrong, but unlucky enough to receive the broken cell phone. How come I am the one who went through so much trouble and the buyer protection policy apparently didn't protect me.**I hope you can step in and give me some help. **Much appreciated.
GetHuman1633746 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman1633746 fixed the problem
We are waiting for GetHuman1633746 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.