Hello, I have a problem with the payment. On Thursday *********, I wanted to order some...

GetHuman-asmaazog's customer service issue with Aliexpress Service from November 2018

8 views | 7166 similar | 0 following
Help with my Aliexpress Service issue
GetHuman-asmaazog's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asmaazog will want to follow the link below to head to their help center. We will check on GetHuman-asmaazog later to make sure it's all set or try to help escalate.
The issue in GetHuman-asmaazog's own words
Hello, I have a problem with the payment. On Thursday *********, I wanted to order some products so I ordered them but then without proceeding with the payment because I selected products that were in my cart but that I didn't want to but at that time. So I re-added the products again to my cart and proceed with buying those items and did the payment (**.** USD) was the total and was deducted from my credit account. Another attempt again was done but was not processed(I dunno why).*The next day, I checked my orders they were having the status Awaiting Payment** though I paid them and the amount was deducted from my account. So I canceled all my orders now because there was an issue I think for my products. When will I get the refund so I can reorder the products again?*Thank you,*waiting your reply

GetHuman-asmaazog did not yet indicate what Aliexpress Service should do to make this right.

How GetHuman-asmaazog fixed the problem

We are waiting for GetHuman-asmaazog to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-asmaazog fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman-asmaazog
Nov 12th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 7166 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-asmaazog started working on this issue
Nov 12th, 2018 2:53pm
GetHuman-asmaazog indicated the issue is not fixed yet.
Nov 13th, 2018 6:24am