Hello, I have a problem with the payment. On Thursday *********, I wanted to order some...

GetHuman-asmaazog's customer service issue with Aliexpress Service from November 2018

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The issue in GetHuman-asmaazog's own words
Hello, I have a problem with the payment. On Thursday *********, I wanted to order some products so I ordered them but then without proceeding with the payment because I selected products that were in my cart but that I didn't want to but at that time. So I re-added the products again to my cart and proceed with buying those items and did the payment (**.** USD) was the total and was deducted from my credit account. Another attempt again was done but was not processed(I dunno why).*The next day, I checked my orders they were having the status Awaiting Payment** though I paid them and the amount was deducted from my account. So I canceled all my orders now because there was an issue I think for my products. When will I get the refund so I can reorder the products again?*Thank you,*waiting your reply

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Customer service issue
Reported by GetHuman-asmaazog
Nov 12th, 2018 - 4 years ago
Seen by 13 customers so far
Similar issue to 7166 others
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GetHuman-asmaazog started working on this issue
Nov 12th, 2018 2:53pm
GetHuman-asmaazog indicated the issue is not fixed yet.
Nov 13th, 2018 6:24am