I spent $*** dollars on a battery for my scooter from Ali Express. I got home from work...

GetHuman1488658's customer service issue with Aliexpress Service from November 2018

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The issue in GetHuman1488658's own words
I spent $*** dollars on a battery for my scooter from Ali Express. I got home from work the day it was delivered and the package was gone, stolen off of my porch. I live in a secured building, therefore, a key is needed to enter the building so Fed Ex had no choice but to leave it outside my address. Ali Express's seller, Alice Lin, refuses to send me a new battery because she feels it was Fedex's fault. I think if Alice Lin and Ali Express had required a signature for such an expensive item, we wouldnt be in this situation because with me not there to provide the signature Fedex couldve taken it to their facility where i wouldve been able to pick it up. I just want the item that i spent a lot of money on and think Ali Express is responsible for that.
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Aliexpress Service

Customer service issue
Reported by GetHuman1488658
Nov 4th, 2018 - a mon ago
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GetHuman1488658 started working on this issue
Nov 4th 4:29am