I ordered a carpet, the carpet costs *** USD. The carpet arrived but was not the same w...

GetHuman1469023's customer service issue with Aliexpress Service from November 2018

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The issue in GetHuman1469023's own words
I ordered a carpet, the carpet costs *** USD. The carpet arrived but was not the same with respect to the color and the pattern. I have informed the seller I would like a full refund and offered to send it back. He told me to keep the carpet and change the dispute reasons to Personal reasons. I do not understand why he wants me to do that.*I want my full refund. I would like to speak to someone regarding this. I want a full refund.
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Aliexpress Service

Customer service issue
Reported by GetHuman1469023
Nov 2nd, 2018 - a mon ago
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Seen by 2 customers so far
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Timeline
GetHuman1469023 started working on this issue
Nov 2nd 4:50am